Principal Inbound Product Manager- Cloud Provisioning

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Team:

This team is part of the ServiceNow platform and provides cloud infrastructure services and APIs to manage the full lifecycle of applications and databases. The team uses DevOps tools and processes to automate provisioning and day 2 operations such as upgrades and backup/restore. We provide a world class platform with a deep focus on efficiency, reliability, and observability to operate and grow alongside the needs of our business units and customers.

The Role:

We are looking for an experienced and deeply technical Product Manager who is passionate about providing world-class cloud provisioning services. You will be the Product lead for provisioning that enables internal teams to deploy and manage the lifecycle of their applications. You will work across the ServiceNow managed cloud and public clouds to serve the needs of commercial and regulated industries.

This role is highly collaborative, working with product teams, support, DevOps, SREs and experienced engineers to build high quality services and provide expert guidance to internal teams.

What you get to do in this role:

Deliver Customer Value
• Serve your primary customers who are internal ServiceNow teams deploying databases and applications as part of the ServiceNow platform
• Collaborate closely with ServiceNow internal teams to understand their needs and manage dependencies
• Evangelize the provisioning capabilities to drive awareness, enablement, and provide guidance to internal teams
• Create exceptional developer and operations experiences that allow teams to successfully deploy and support their applications
• Become a domain expert by understanding the latest infrastructure trends, storage technologies, DevOps tools and Infrastructure as Code approaches

Provide Team Leadership
• Establish the vision and product strategy for a mission critical part of the platform
• Work across product, DevOps and engineering teams to establish common usage patterns and provide enablement
• Manage various stakeholders and set product priorities and build consensus
• Work with cross-functional teams to execute on the product backlog and manage dependencies
• Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Have a Significant Impact
• Drive enhancements and efficiencies for services that are used by every ServiceNow customer
• Help define and drive the future of cloud infrastructure services as we make ServiceNow available on additional public cloud platforms
• Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter
• Influence other product teams by being the expert in your domain


To be successful in this role you have:
• 8+ years of Product Management experience or equivalent in a technical role
• Experience building and operating enterprise-class provisioning services as part of a highly scalable platform
• Domain expertise in cloud infrastructure, DevOps and Backup/Restore operations
• Strong prioritization skills that are data-driven and based on customer needs
• Experience triaging issues and driving cross-team resolution
• Demonstrated experience owning an actionable product roadmap and driving execution
• Ability to inspire and align engineering teams to deliver exceptional experiences
• Technical savvy and experience working with developers and architects to build low-level and highly reliable services that are part of a larger platform
• Bonus: experience with infrastructure services on major public cloud platforms
• Bonus: experience running services in regulated markets that require stringent compliance and certifications such as FedRAMP


For positions in California (outside of the Bay Area), we offer a base pay of 80042,700 – $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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