Partner Enablement Specialist – ServiceNow Partnership

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

At ServiceNow,, we’re not just about creating technology solutions; we’re about making the world work for everyone. Our partnership with ServiceNow stands at the core of our mission to deliver innovative and impactful solutions. We pride ourselves on a culture of learning, innovation, and inclusivity, empowering our team members to achieve their best through meaningful work. With us, you’ll contribute to an ambitious team committed to making a significant impact on our largest partner ecosystem.

The Role:

The Partner Enablement Specialist is a key player in our strategic engagement with ServiceNow, focusing on fostering the growth and success of this vital partnership. This role is designed for individuals passionate about building sustainable practices through effective enablement strategies, talent development, and resource planning.

A strong ability to drive, collaborate, and manage a wide range of program initiatives is a must. This person will be capable of working in a fast-paced environment and will be passionate about enabling others. They will have excellent verbal and written communication skills and be able to work independently.

Key Responsibilities:
• Strategic Plan Collaboration and Design:
• Collaborate with internal and external stakeholders to design and develop an actionable strategic plan tailored to partner size, industry, and go-to-market motion.
• Owning the annual plan lifecycle and its successful fulfillment.
• Value Proposition Advocacy:
• Present and advocate for ServiceNow’s value proposition and strategies, empowering partners to establish highly effective ServiceNow partnerships.
• Needs Assessments:
• Conduct needs assessments to understand and document partners’ desired business outcomes related to their ServiceNow practice and align it to ServiceNow’s strategy.
• Capacity and Talent Planning:
• Develop and execute capacity, talent, and New Product Introduction (NPI) plans to ensure partners are well-positioned for successful build, sales, pre-sales, and delivery capacity.
• Expertise Development:
• Become an expert in the full ServiceNow Training catalog and product portfolio, providing recommendations for new or expanded offerings based on partner requirements.
• Relationship Management
• Ensure your partner is “in the know” and there is alignment between ServiceNow and partner growth strategies. Maintain alignment with the Alliances & Channels Partner Programs team to incentivize and track partner enablement strategy, training, and certification performance.
• PES will need to build regional relationships with ServiceNow partner stakeholders
• Innovative Scaling Methods:
• Create innovative methods to help partners scale their practice resources, focusing on making offerings repeatable across the ServiceNow partner ecosystem.
• Ensure you are working with the hub to drive regional activities (you act as primary conduit)
• Metrics Design and Data Analysis:
• Leverage the central data and reporting team to share reports and insights on partner talent. Analyze and extract valuable lessons learned to put into action.

• 4+ years of experience in partner enablement, talent management, or related roles within the technology or SaaS sectors.
• Proven ability to contribute to training strategies and learning solutions.
• Strong organizational skills, with a capability to work in a dynamic, fast-paced environment.
• Excellent communication skills, capable of presenting ideas in a clear, concise manner.
• A team player with a positive attitude, eager to learn, and a passion for making a difference.
• Educational background in business, education, organizational development, or related fields is preferred.
• A sense of humor, a passion for learning, and a commitment to collaborative problem-solving.

Why Join Us?
• Be part of a vibrant team that’s at the forefront of fostering innovation within the largest SaaS partnerships.
• Enjoy a culture that values inclusivity, learning, and collaboration, offering space for personal and professional growth.
• Competitive compensation, generous benefits, and flexible work arrangements to support your best life.

How to Apply:

Interested in shaping the future of our partnership with ServiceNow? Submit your resume and a cover letter detailing how you can drive success in this critical role. We’re looking for dreamers, doers, and dynamic professionals ready to take on challenges and make a significant impact.

Key Qualifications:
• Exceptional organizational and interpersonal skills.
• Proven experience in stakeholder engagement and management.
• Track record of successfully planning strategic programs
• Strong project management, technical, and communications capabilities.
• Sense of humor and ability to thrive in a fast-paced environment.
• Passion for enabling others and fostering collaboration.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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