Website Birlasoft
Area(s) of responsibility
Skills: Operations Manager(ServiceNow/ BMC Remedy)
Experience: 5-10 Years
Location Bangalore/ Chennai Only
Experience Required
• 5-8 years experience in Operations Management, with strong leadership and organizational skills.
• Have managed day-to-day operations of IT service delivery, including incident management, problem resolution, change management, and service request fulfillment.
• Knowledge of ITIL best practices and frameworks to standardize operational processes and improve service efficiency and effectiveness.
• Lead regular performance reviews and assessments to identify operational bottlenecks, inefficiencies, and areas for improvement.
• Experience optimizing through automation of manual processes, streamlining workflows, and enhancing operational agility and scalability.,
Must Have Technical Skill
• Experience with ticketing tools like Service Now or BMC ITSM Remedy for incident, change and problem management.
• Operations experience in Payara on Linux
• Scripting and automation expertise for On Premise infrastructure.
• Infrastructure monitoring, alerting systems, and dashboards setup.
• Proficiency with Microsoft IIS and batch jobs.
• Experience with Oracle databases
• Reporting/Visualization tools like Tableau / Power BI.
• Basic experience with Python.
• Familiarity with cloud-based operations and DevOps practices.
• Experience with Java and GlassFish platform.
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