QUANTEAM - North America (RAINBOW PARTNERS Group)
About the Company:
As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca.
We are looking for a ServiceNow Administrator to work with one of our clients, an Investment Bank based in Montreal.
Main Objective:
The ServiceNow Developer will be responsible for providing development services and platform support within the Canada/AMER Pacific time zone. This role supports a global production support team operating under a follow-the-sun model to ensure continuous service coverage.
Key Responsibilities:
• Analyze business needs and implement solutions using the ServiceNow platform
• Develop and configure new features in line with ServiceNow best practices
• Follow Agile development processes and contribute to ServiceNow release activities
• Set up and maintain technical configurations of Service Catalogs for internal business units
• Create test plans and deployment runbooks for platform enhancements
• Manage data imports, reporting, UI design, workflow development, and other configurations
• Troubleshoot and resolve incidents related to the ServiceNow platform
• Provide support coverage for North and South America time zones
• Collaborate closely with a global ServiceNow production support team
Required Qualifications:
• Current ServiceNow System Administrator Certification (CSA)
• Strong experience in ServiceNow development within complex IT environments
• Hands-on experience working in Agile (Scrum) teams
• ITSM/ITIL certification is a strong asset
Skills and Attributes:
• Ability to understand complex systems and propose appropriate technical solutions
• Comfortable working in cross-functional and multicultural teams
• Strong organizational skills and the ability to manage multiple priorities or projects
• Excellent written and verbal communication skills; able to explain technical topics clearly to varied audiences
• A mindset geared toward continuous improvement and keeping up with evolving technology trends and best practices
To apply for this job please visit ca.linkedin.com.