Website Paradigm Infotech
Need to be local
No agency or C2C will NOT be considered and Visa sponsorship is not available nor provided
ABOUT THE ROLE:
ServiceNow Developer to support the implementation of the ServiceNow platform. The ideal candidate will be responsible for configuring, customizing, and developing ServiceNow applications to meet business requirements. This role requires hands-on experience with ServiceNow modules, scripting, integrations, and UI customizations. The developer will work closely with the ServiceNow Architect and stakeholders to deliver a scalable and efficient solution.
Duties and Responsibilities:
• Assist in functional and technical workshops to gather business requirements.
• Develop user stories and technical documentation.
• Collaborate with architect to define technical design, security roles, and governance frameworks.
• Knowledge Management: Configure the knowledge base, approval workflows, and knowledge categories.
• Incident Management: Develop incident workflows, SLA configurations, major incident management, and VIP user handling.
• Service Request Management: Create order guides, request fulfillment workflows, notifications, and SLA logic.
• Agent Workspace: Customize role-based landing pages, Agent Assist, and contextual sidebar features.
• CMDB & Asset Management: Support CMDB configuration, foundational data setup, and list/form updates.
• Reporting: Develop custom reports and dashboards with Performance Analytics (PA) jobs.
• Integrations: Implement Tanium integration (bi-directional CMDB updates) and telephony system enhancements.
• Data Migration: Assist in data mapping, migration execution, and validation efforts.
• Develop UI Policies, Business Rules, Client Scripts, Flow Designer workflows, and Script Includes.
• Utilize Glide API and JavaScript for automation and process optimization.
• Support advanced Work Assignment configurations for ticket routing.
• Support UAT testing, remediation, and retesting.
• Support the creation of technical documentation and user training materials.
• Assist with Go-Live activities, including final configuration reviews and production deployment.
• Provide post-Go-Live support and implement patches or minor enhancements as needed.