Manager, Network Operations Engineering

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

What you get to do in this role:

ServiceNow is seeking an experienced Network Manager to build a Network team based in India to help maintain the ServiceNow Network infrastructure. The Networking group of the Global Cloud Services organization architects, builds and operates the network infrastructure that runs our SaaS platform. It is built on the principles of stability, security, ability to scale, high performance, and cost effectiveness. As a part of this team you will help deploy, operate, engineer and monitor all aspects of the network.

What you get to do in this role:
• Serve as a mentor and leader for a team of highly technical network engineers. Understanding the business requirements of the markets and mapping them to technical solutions is key to success in this role. Being an effective and successful people manager is equally important as technical ability.
• Participate in and provide strategic influence to other ServiceNow business leaders.
• Operate in a rapidly evolving environment, adapting quickly to new information and re-prioritizing as needed. Change is a constant at ServiceNow as we support our rapid growth.
• Influence decision making of overall network investments through exceptional communication and presentation skills.
• Help engineers and managers develop their careers, assigning them to projects tailored to their skill levels, long-term skill development, personalities, and work styles.
• Assess employee performance frequently, address under-performance, and recognize and promote excellent performance. This includes participation in regular employee assessment checkpoints.
• Work closely with recruiting staff to expand the team, including sourcing candidates, interviewing candidates and onboarding new employees.
• Develop automated/programmatic response to most commonly experienced network events

Qualifications

To be successful in this role you have:
• 8 + years of experience in Network Operations
• 3+ years of experience in managing a globally distributed network engineering organization.
• A good background in network engineering and a deep understanding of core Internet networking technologies: routing, switching, load-balancing, firewalls, etc. Juniper/Cisco/Palo Alto/F5s are a plus.
• Experience recruiting and managing technical teams, including performance management and managing engineers. Maintaining team morale and delivering results are key.
• Excellent project management skills and the ability to work in a fast-paced work environment.
• Capable of technical deep-dives into analyzing and determining the root cause of impacting events. Must be able to drive systemic changes with a view towards site reliability
• Ability to clearly communicate complex technical issues to varied audiences including senior management.
• Ability to engage and effectively communicate with multiple parties during the execution of changes or complex troubleshooting.
• Perform troubleshooting and resolving network issues in response to incidents.
• Develop and maintain internal documentation and processes to assist with operating the network infrastructure at scale.
• Coordinate with external vendors and internal Data Center and Ops teams for ISP incident remediation.
• Become a member of the Cloud Networking team taking on all proactive elements of networking within Operations. This team is the interface to the SRE team on one side and the Cloud Networking Services engineering team on the other.
• Ability to own and drive specific tasks or projects as identified by the Network Engineering and Operations teams.
• Perform ongoing analysis of the data in CMDB and the monitoring systems to ensure hygiene, alert thresholds, and validate alarms are present in the NOC Console.
• Partner with the Global Network Engineering and Operations teams to plan and execute software code upgrades and device maintenance.

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $142,700 – $249,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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