Lead ServiceNow Administrator

Jersey City, NJ (Hybrid) MUST BE LOCAL candidates only

Position Summary

We are seeking a highly experienced Lead ServiceNow Administrator to step into a critical, high-impact role. You will take immediate ownership of a mature ServiceNow environment following the departure of the previous administration team.

We need a seasoned expert capable of performing a technical audit of the current state, stabilizing the environment, and serving as the primary technical lead while we assemble a new support structure. You will be responsible for maintaining the platform’s health, managing upgrades, and executing strategic decommission plans as we transition processes to a new instance.

The Challenge
• Near Zero-Handover Entry: You will be stepping into an environment where the previous four managing resources are no longer present. Although documentation exists, you must be comfortable with “reverse engineering ” existing logic and working without direct knowledge transfer.
• Transition & Decommission: A significant portion of this contract involves managing the lifecycle of the current instance, including preparing for and executing the decommissioning of specific processes as they migrate to a global instance.

Required Qualifications
• 5+ years of hands-on ServiceNow Administration and Development experience.
• ServiceNow Certified System Administrator (CSA) is mandatory; CAD or CIS certifications are preferred.
• Independence: Proven ability to work autonomously with minimal supervision. You must be comfortable navigating a complex environment without a safety net.
• Forensic Troubleshooting: Ability to read existing code (JavaScript, GlideRecord) and Business Rules to understand “how things work ” without having the original developer present.
• Module Experience: Strong proficiency in ITSM and CMDB.
• Integration Skills: Experience troubleshooting and managing Integration Hub, REST APIs, and Mid Servers.

Highly Desirable Qualifications
• IRM/GRC Experience: Hands-on experience managing Policy, Compliance, or Risk Management modules.
• HRSD Experience: Familiarity with HR Case Management, Employee Service Center, and HR criteria.
• Migration Experience: Previous experience assisting with instance migrations, data archival, or system sunsetting/decommissioning.