Website Perennial Resources International
ServiceNow Lead Administrator
Jersey City, NJ
Full Time Only (Hybrid)
Responsibilities and Duties:
Platform Administration and Maintenance:
• Manage and maintain the ServiceNow platform, including upgrades, patches, and configurations.
• Ensure platform stability, performance, and security.
• Monitor system health and proactively address potential issues.
• Manage user access and permissions.
• Perform regular system audits and implement best practices.
Development and Customization:
• Design, develop, and implement ServiceNow customizations and integrations.
• Develop and maintain workflows, forms, business rules, and scripts.
• Collaborate with business analysts and developers to translate requirements into technical solutions.
• Utilize ServiceNow development tools and best practices.
Incident and Problem Management:
• Lead the resolution of complex ServiceNow incidents and problems.
• Analyze root causes and implement preventative measures.
• Maintain accurate and up-to-date documentation.
Project Management and Leadership:
• Lead ServiceNow-related projects and initiatives.
• Provide guidance and mentorship to junior administrators and developers.
• Collaborate with stakeholders to gather requirements and define solutions.
• Manage vendor relationships related to ServiceNow.
Continuous Improvement:
• Identify opportunities to improve ServiceNow processes and workflows.
• Stay up-to-date with ServiceNow best practices and new features.
• Implement automation and self-service capabilities.
• Create and maintain detailed documentation of the service now instance.
Qualifications and Skills:
Education:
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
Experience:
• Minimum of 5+ years of experience as a ServiceNow Administrator.
• Proven experience leading ServiceNow implementations and upgrades.
• Experience with ServiceNow modules such as ITSM, ITOM, ITAM, and CSM.
• Experience with Service Portal and workflow design.
• Experience with scripting within the service now platform.
Technical Skills:
• Strong understanding of ServiceNow architecture and best practices.
• Proficiency in JavaScript, HTML, CSS, and other web technologies.
• Experience with REST and SOAP APIs.
• Knowledge of database concepts and SQL.
• Experience with integration tools and technologies.
• Strong knowledge of the ServiceNow CMDB.
Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong project management and organizational skills.
• Ability to mentor and guide junior team members.
• Strong documentation skills.
Certifications (Preferred):
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in relevant modules.
• ITIL certifications.