ITOM Expert

  • Full Time
  • Anywhere

Manning Global AG

Our client, a leading global IT service provider, is recruiting for a ServiceNow ITOM Expert to join their business in the UK.

Position Title:

ITOM Expert

Position Type:

Permanent or Contract

Start Date:



London / Milton Keynes, UK


Bojan Ulemek| +49 89 23 88 98 671

Roles and Responsibilities :
• As an ITOM Technical Architect focusing on ITOM development and configuration on ServiceNo platform this resource will deliver finalized ServiceNow Solutions utilizing the ServiceNow ITOM applications
• The ITOM Technical Architect is comfortable in scripting and coding ITOM solutions, namely Event, Discovery, Service Mapping and Orchestration
• Knowledgeable and familiar in the ServiceNow ITOM offerings and can lead a customer through knowledge and requirements discussions for implementing and deploying ServiceNow ITOM, including the following: Event Management, Discovery, CMDB, Orchestration, Service Mapping, Integrations and Cloud Management.
• The ITOM Technical Architect works on a project team, reporting to the Project Manager and Practice Director for ITOM
• Code and Test Scripts and Configuration for ServiceNow Discovery
• Installs and configures ServiceNow MID Servers in customer environments
• Code and Develop customized Patterns, Probes and Sensors for Discovery and Service Mapping.
• Deliver technical workshops on ITOM: Event, Discovery, CMDB, Orchestration, Service Mapping, Cloud Management
• Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
• Articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
• Construct manual business service maps with relationships and dependencies
• Ability to write Orchestration workflows
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs all scripted aspects of the ServiceNow system
• Hands on experience with ITSM modules would be an advantage
• Telecom domain experience is a must

Preferred Qualifications:
• 6-18 Years of professional technical experience
• 6-8 Years Engineering and Development experience in a Solution Lead Consulting role for ServiceNow Tool Implementation
• 4-5 years of hands-on implementation experience with ServiceNow ITOM, Event, Discovery, CMDB, Service Mapping, Orchestration, Cloud Management
• Thorough understanding and exposure on CMDB, Discovery and Event management processes
• Good exposure on Performance Analytics, Reporting and Dashboards development and implementation
• Good knowledge and experience working with ServiceNow Custom Applications
• Good knowledge of ServiceNow ITSM Modules like Incident, Problem, Change, Service Catalog, Service Portals would be a plus
• Hands-on exposure on ServiceNow integration with at least 3-4 3 rd party tools, including at least 1 of the ITOM tools like Nagios, AppDynamics, SCOM, etc.
• Good exposure on all phases of ServiceNow modules implementation lifecycle.
• Experience working on Agile Methodology for project execution is preferable.
• College Degree in Information Systems or Engineering or Equivalent technical training/Experience
• ServiceNow Discovery Accreditation and/or Certification desired
• ServiceNow Business Service Mapping Certification desired
• ITIL V3 Training and Certification
• Excellent communication skills