Deriva Energy Holdco I LLC
Job Description: Overview Deriva Energy is a leading Independent Power Producer in the US renewables market, with over 6 GW of operating or under construction wind, solar and storage projects across the country. Deriva ultimate parent is Brookfield Renewable and is poised for dynamic growth across its wind, solar, and storage portfolios. Join a dynamic team committed to excellence and innovation who envision a future of energy independence using resilient, carbon-free generation. We offer competitive compensation, comprehensive benefits, and the opportunity to make a significant impact in the rapidly evolving renewable energy industry. Deriva empowers customers with innovative clean energy solutions that strengthen communities and serve future generations. Position Summary The IT Manager, IT Service Management (ITSM) is responsible for leading and maturing Deriva Energy’s IT Service Management function. This role provides governance and ownership of core ITSM processes including Incident Management, Major Incident Management, Problem Management, Change Management, Configuration Management (CMDB), Knowledge Management, and the IT Service Catalog while driving continual improvement through ServiceNow. The ITSM Manager serves as the primary owner of the ServiceNow platform and ITSM processes, ensuring IT services are delivered consistently, efficiently, and in alignment with business objectives. This position partners closely with End User Services, Infrastructure, Cybersecurity, Enterprise Applications, Telecom, and business stakeholders to improve service delivery, operational effectiveness, automation, reporting, and user experience. This role will be based at Deriva Energy Headquarters, located in Charlotte, NC. Main Responsibilities IT Service Management Leadership Lead the organization’s IT Service Management strategy, governance, and continual service improvement initiatives Develop and maintain ITSM policies, standards, procedures, and operational processes Establish service management metrics, KPIs, dashboards, and executive reporting Promote adoption of ITIL best practices across the IT organization ServiceNow Platform Ownership Serve as the business owner for the ServiceNow platform Define platform governance, standards, workflows, and process automation opportunities Partner with ServiceNow administrators, developers, and technical teams to prioritize enhancements and improvement Ensure ServiceNow capabilities support organizational service management objectives Incident & Major Incident Management Own and govern the Incident Management process Lead Major Incident response, escalation, communication, and service restoration activities Facilitate post-incident reviews and corrective action planning Monitor incident trends and drive service reliability improvements Problem Management Establish and manage the enterprise Problem Management program Lead root cause analysis efforts and corrective action planning Identify and eliminate recurring service issues Track and report on problem management effectiveness Change Management Own and govern the Change Management process Facilitate Change Advisory Board (CAB) activities Improve change success rates while reducing operational risk Ensure proper planning, testing, communication, and documentation standards are followed Configuration Management (CMDB) Establish governance and ownership standards for the Configuration Management Database (CMDB) Ensure configuration data quality, accuracy, and completeness Maintain visibility into infrastructure, applications, services, and dependencies Support Incident, Problem, Change, and Asset Management processes through effective CMDB governance Knowledge Management Develop and maintain enterprise Knowledge Management standards and processes Improve knowledge sharing and self-service capabilities Ensure knowledge content remains accurate, relevant, and current Service Catalog Management Own and govern the Deriva IT Service Catalog Standardize request fulfillment processes, approvals, workflows, and service offerings Identify opportunities to improve user experience and automate service delivery Leadership & Collaboration Provide leadership, coaching, and development for assigned personnel and service management resources Build strong partnerships across IT and business teams Support succession planning, cross-training, and organizational maturity initiatives Foster a culture of accountability, service excellence, and continuous improvement Basic Qualifications Bachelor’s degree in Information Technology, Computer Science, or related field Six (6) years or more of progressive experience in network or telecom engineering, including at least two (2) years or more of direct reports/leadership In lieu of a bachelor’s degree; an associate’s degree in a related field AND eight (8) years or more of related work experience In lieu of an associate’s degree; HS/GED degree AND eight (8) years or more of related work experience Desired Qualifications Seven (7) years or more of experience in IT Service Management, IT Operations, Service Delivery, or related disciplines Three (3) years or more of leadership or management experience Strong knowledge of ITIL and IT Service Management best practices Experience leading Incident, Problem, Change, and Service Delivery processes Experience working with ServiceNow ITSM solutions Strong communication, analytical, and stakeholder management skills ITIL Foundation or higher certification ServiceNow Certified System Administrator (CSA) ServiceNow Certified Implementation Specialist (CIS-ITSM) Experience managing ServiceNow administrators, developers, or platform resources Experience implementing or maturing CMDB, Knowledge Management, Service Catalog, and Major Incident Management programs Experience within the energy, utilities, or critical infrastructure industries Working Conditions This position is located in Charlotte, NC Relocation assistance may be available for well-qualified candidates to support a smooth transition to the area This is an onsite position with option to work remotely one day per week Benefits Health Insurance Dental Insurance Vision Insurance 401(k) with matching Employee assistance program Flexible spending account Life insurance Paid time off Parental leave Additional Information: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. Deriva welcomes veterans of the United States Armed Forces to apply for this position. Deriva includes veterans of all branches and a diverse set of occupational specialties. We value the independent thinking, problem solving, leadership, and teamwork that our veterans have developed through their service. We welcome applications from any service and any military occupational specialty. Deriva Energy is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, protected veteran or military status, and other categories protected by federal, state or local law. Welcome to Deriva Energy Careers! An Industry Leader. Since 2007, we’ve grown our business to become one of the nation’s top renewable energy companies, managing a portfolio of wind, solar and battery storage projects across the U.S. At Deriva Energy, our mission is to advance the transition to a sustainable, clean energy future and create value for our customers, investors and other stakeholders. We are proud to have some of the most talented, dedicated and knowledgeable people in the industry. Their diverse backgrounds and experiences help create a dynamic and exciting workplace that delivers great results every day. We believe fostering a workforce that encompasses and encourages varied backgrounds and perspectives is critical for business success, and we are committed to embedding diversity and inclusion across our company. We know that the best ideas come from having people of different backgrounds, perspectives, experience and skills who work together with a shared purpose. Equal Opportunity Employer Deriva Energy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, status as a protected veteran, or any category protected by law. Know Your Rights: Workplace Discrimination is Illegal Deriva Energy participates in E-Verify. E-Verify electronically compares information entered on the Employment Eligibility Verification, Form I-9, with records contained in Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees. If you have the right to work, don’t let anyone take it away (e-verify.gov) E-Verify Participation Poster English and Spanish