Signature IT World Inc
IT Support Analyst (FULLY ONSITE)
Washington, District of Columbia, United States
Fulltime
We need candidates with law firm or professional services experience. We are looking for stable resumes only; no jumpy, temp, or freelance backgrounds will be considered.
Key Responsibilities:
Provide first-level technical support to users for software, hardware, and meeting technology tools
Respond to and resolve service requests via phone, email, or in-person support
Facilitate in-office and virtual meetings (video conferencing, presentations, client events)
Collaborate with cross-office teams to support technology needs for meetings and events
Install, configure, and maintain computer systems and related software per firm standards
Manage office technology assets and maintain the firm’s asset tracking system
Use a service ticketing system (e.g., ServiceNow) to track and resolve incidents
Participate in IT projects, deployments, and firmwide technology initiatives
Support mobile devices, remote access technologies (Citrix, VPN), and security protocols
Provide after-hours support as needed and assist during planned or unplanned outages
Required Skills & Proficiencies:
Microsoft Windows OS & Office Suite (advanced)
Microsoft Teams and Citrix/VPN remote access platforms
Document Management Systems (e.g., iManage Work 10)
ServiceNow or other ticketing platforms
Strong understanding of networking, cabling, and mobile technologies (iOS, iPadOS)
Familiarity with enterprise security tools and best practices
Strong customer service and communication skills
Ability to manage multiple priorities in a fast-paced professional environment
Qualifications:
An associate’s or Bachelor’s degree preferred, or equivalent relevant experience
3+ years of experience providing IT support in a professional or legal services environment
Hands-on experience with LAN/WAN, PC systems, and enterprise-level tech support
Experience in a law firm or professional services IT support is required
This position requires on-site presence 5 days a week and may require availability on at least one weekend per month.
Skills and Certifications
Microsoft Windows OS & Office Suite (advanced)
Microsoft Teams and Citrix/VPN remote access platforms
Document Management Systems (e.g., iManage Work 10)
ServiceNow or other ticketing platforms
Strong understanding of networking, cabling, and mobile technologies (iOS, iPadOS)
Strong customer service and communication skills
3+ years of experience providing IT support in a professional or legal services environment
Hands-on experience with LAN/WAN, PC systems, and enterprise-level tech support
Experience in a law firm or professional services IT support is required
To apply for this job please visit www.linkedin.com.