HR Transformation – Manager – Service Now – People Consulting (UK&I)

Website EY

EY – HR Transformation – People Tech Advisory


Do you want to help organisations put humans at the centre of everything they do? Because we definitely do!

What are we looking for?

At EY we don’t do ‘cookie cutter’ Consultants, we encourage diversity in our teams. We want creative and ambitious individuals who share our values of sustainability and making a difference to join EY People Advisory Services (PAS) as part of the HR Transformation team. EY People Advisory Services (PAS) partner with organisations to put humans at the centre of their transformation agenda enabling them to build a better working world.

Our clients are having to become much more adaptable to change as they face new workforce challenges as a result of globalisation, hybrid working, changing demographics, emerging technology, innovation and regulatory demands. We believe the People agenda is at the heart of successful change and that HR will have a key role in shaping organisations to be fit for the future.

The world of work is changing, so is the role of a Manager at EY!

The HR Transformation opportunity

The HR Transformation team is growing. We focus on partnering with clients to shape and navigate their People agendas, building functions that are business-focused, cost-effective, and agile by reimagining how HR can meet the needs of their stakeholders. Key to delivering that is a strategic People function that can look beyond HR operations and drive value back to the business.

Our People Tech Advisory offering is one of our key growth areas within PAS, focusing on assisting our clients to navigate the Digital HR agenda, all in service of the employee experience. This includes leveraging the power of ServiceNow to optimise the HR function to better serve the enterprise.

As a member of our People Tech Advisory team, you will join a talented group of professionals that help clients in a number of areas. Our focus is on achieving business outcomes for our clients as opposed to simply delivering a technical answer.

Being successful as a Manager

We are looking for experienced ServiceNow managers with experience in leading on employee-centric and HR service delivery (HRSD) implementations. You will be playing a key role in helping organisations achieve business outcomes by leveraging on transformative ServiceNow solutions.

Successful candidates will demonstrate;
• Acting as a techno-functional leader across ServiceNow HRSD engagements, from proposal and solution definition to delivery, adoption and transition to Business As Usual (BAU)
• Acting as trusted advisor on ServiceNow HRSD capabilities such as employee portal, case management, agent workspace, knowledge management, onboarding and offboarding, employee transition, live agent chat, virtual agent, employee relations, employee documents management, reporting & analytics, data protection, security and role-based permission, integrations
• Developing project and sprints plans and managing end-to-end delivery, including resources, timelines, deliverables, risks, issues, mitigations and change control while closely engaging with programme sponsors, steerco bodies and product owners
• Leading scoping, discovery, and design workshops
• Putting humans@centre to articulate the optimal employee experience and journeys, enabled by ServiceNow, applying a personas-led approach
• Translating business and functional requirements into ServiceNow solutions that deliver transformative value
• Supervising and advising on solution architecture and integrations design
• Supervising configuration build and development activities performed by technical teams
• Advising on best practises to optimise and maximise the value of ServiceNow working in conjunction with HR platforms such as SAP SuccessFactors, Workday, Oracle, Microsoft
• Delivering design and build playbacks and addressing relevant feedback
• Coordinating testing cycles such as unit testing, system integration testing, user acceptance testing, service rehearsal testing, production validation
• Developing and supervising execution of cutover, migration and deployment plans
• Leading go-live and hypercare activities, including entry and exit criteria
• Facilitating transition and knowledge transfer to BAU functions and teams and driving successful adoption
• Assisting and coaching organisations to build internal ServiceNow CoE capabilities and supporting the definition of longer term, post go-live roadmaps
• Bringing through leadership and insightful market trends to clients in the space of people technology and employee experience platforms
• Coaching and developing junior resources and peers, acting as a visible role model for our people

You will
• Be professional, quickly establishing personal credibility and demonstrating expertise
• Have strong personal impact and resilience, and be able to influence clients and stakeholders to embrace change and drive greater adoption
• Be confident and effective in building client relationships at all levels, including senior leadership
• Take a practical approach to solving issues and gaining client trust
• Be able to analyse complex problems and deliver insightful, pragmatic and sustainable solutions
• Be skilled in facilitating engagement and workshop sessions with a variety of client stakeholders
• Have four or more years of ServiceNow technical or techno-functional experience with a focus on employee experience and HR service delivery

Why EY will be brilliant for you

We make sure our people succeed. The networks you build and the experiences you have with us will help define and accelerate the rest of your career. Last year in the UK, nearly 2,000 of our people were promoted or progressed within their grade, you build something better at EY, we make sure you’re rewarded.

Our comprehensive Total Rewards package includes assistance for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions.

Our People Advisory Services practice has over 11,000 practitioners operating within a globally integrated team, bringing their skills, insights and experience to support our clients.  

Driven by our focused insight and innovation, PAS is best positioned to advise and influence our client’s activities at senior leadership level to respond to the scale and complexity of how and where our clients work globally, making us the trusted advisor of choice to our clients and creating more opportunities for our people. As a result, we’re continually seeking new markets, new perspectives and better ways to deliver value. 

EY is dedicated to being an inclusive employer and we are happy to consider flexible working arrangements. We strive to achieve the right balance for our people, enabling us to deliver excellent client service whilst allowing you to build your career without sacrificing your personal priorities.

Put yourself at the centre. Make your mark.

Apply Now