HR/Business Systems Analyst – Non-IT III (ServiceNow)

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled Business Analyst – Non IT III to join our clientin support of an existingvacancy.

Contract Period: 18 months with potential to extend

Pay Rate: Starting from $50 per hour

Location: Toronto, ON

Location Type: Hybrid

Business Hours: Monday-Friday;9:00 AM – 5:00 PM

Job Responsibilities:
• Facilitate discovery with business/HR partners
• Analyze and document business & user requirements and acceptance criteria in partnership with the Enablement Lead and CoE
• Prepare/update functional specs, process maps, and UI/UX validation against agreed standards and personas using human centered design practices
• Own test strategy & execution oversight
• Define risk based test strategies (functional & non-functional) including scope, entry/exit criteria, coverage targets, and reporting
• Create/maintain test plans, suites, and requirements to test traceability (RTM)
• Build and curate regression suites for repeatable, reliable releases
• Coordinate test execution across system, integration, UAT, and release/regression cycles
• Ensure evidence capture and auditability
• Plan and lead UAT (scripts, data, participant readiness), align on acceptance criteria, facilitate triage & sign off, and support hyper care for early defect containment
• Support vendor release assessment, testing and contribute to change management activities
• Run defect triage with severity/priority guidelines
• Drive cross team resolution with product, platform, and vendor partners
• Publish quality metrics (coverage, pass rate, defect) and insights that inform continuous improvement in partnership with Project Management Office
• Coordinate (with platform/security/UX teams) accessibility, performance, security/privacy, and reliability checks appropriate to HR SaaS and integrations
• Align environment plans, test schedules, and release calendars
• Ensure synthetic/anonymized test data is used in non-production to protect confidentiality
• Identify and implement process/documentation improvements (playbooks, templates, checklists, knowledge articles) to enhance quality, and colleague experience.

Experience & Qualification Requirement:
• Bachelor’s degree
• 3+ years as a Business Systems Analyst or HR Systems Analyst supporting enterprise HR/People Comms technology
• Experience with Workday and/or ServiceNow HRSD, including HR SaaS modules such as Core HCM, Recruiting, Onboarding, Time & Absence
• Hands on Test Lead experience, including test strategy, planning, execution oversight, and defect management/triage
• Strong understanding of SDLC (agile and/or waterfall) and functional/non functional testing methodologies
• Proficiency with test and defect management tools (e.g., Test Plans/Xray, JIRA)
• Proven experience developing business requirements and documentation
• Strong facilitation and communication skills
• Comfortable leading workshops, UAT, and triage sessions with global stakeholders
• Familiarity with accessibility testing, performance testing concepts, and HR data privacy standards
• Human Centered Design exposure, CHRP/CHRL, or PMP
• Experience working in global organizations
• Experience coordinating with vendors or managed services in HR tech ecosystems
• Configuration or coding experience.

Background screening is required as part of the onboarding process. The type of screening required (criminal, credit or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.