Website Experis
Job Title: HR Assistant (Hybrid, ServiceNow Experience Required)
Location: 2202 North Westshore Boulevard Tampa FL 33607
Hybrid – 3 Days Onsite
Duration: 05+ Months (Potential for Extensions
Spanish Language Skills Highly Preferred
Job Description:
• L’Oréal is seeking a high-caliber HR Contact Center Support Specialist to join our team. This role blends strong customer service skills with foundational knowledge of payroll and timekeeping logic. You will be the first point of contact for employees, resolving inquiries and supporting various HR functions using case management tools like ServiceNow.
Key Responsibilities:
• Answer and manage inbound calls related to pay, LOA (Leave of Absence), HR policies, and general HR inquiries.
• Create and manage cases in ServiceNow for each employee interaction.
• Support employees and HR teams with payroll inquiry resolution—no payroll processing, but understanding timekeeping/payroll logic is required.
• Assist with tuition reimbursement, policy acknowledgments, and employee verifications.
• Provide One HR support across the organization.
• Handle compliance, policy questions, and other assigned administrative tasks.
Qualifications:
• Associate’s Degree acceptable; Bachelor’s Degree preferred.
• 5+ years of experience in a high-volume HR contact center or customer service role.
• ServiceNow (or similar case management software) experience required.
• Familiarity with SuccessFactors, Microsoft Outlook, Teams, and Excel.
• Strong critical thinking and attention to detail.
• Spanish bilingual candidates are highly desirable.
• Prior experience in a contact center handling inbound HR or payroll-related phone calls.
• Ability to triage and direct payroll and timekeeping-related inquiries.
• Skilled at resolving issues quickly and maintaining accurate HR records.