Freelancing || Sr. Service Now Developer || 10+ Years Of Experience

Job Title: Freelance ServiceNow Engineer (10+ yrs) – Remote | EST HoursEngagement Type: Freelance / RemoteWork Hours: After 8 PM IST (Aligned to USA EST)Duration: Long-term | As-needed interview panel supportRole Overview:We are looking for a highly skilled and experienced ServiceNow professional (10+ years) to join our freelance technical interview panel. As a Panelist, you’ll play a critical role in assessing candidates for ServiceNow Developer, Admin, and Architect roles by conducting deep technical interviews and evaluating hands-on expertise, problem-solving skills, and platform knowledge.This is an excellent opportunity for technically strong freelancers who enjoy sharing their expertise, influencing hiring decisions, and working flexible hours remotely.Key Responsibilities:
• Conduct live technical interviews and evaluations over video calls (aligned to EST hours)
• Assess candidates’ practical expertise in:
• * Core ServiceNow modules (ITSM, CMDB, Discovery, Incident/Change/Problem)
• Custom application development & configuration
• Client/Server-side scripting (JavaScript, Business Rules, UI Policies, Script Includes)
• Integrations (REST/SOAP APIs, Integration Hub)
• Flow Designer, Service Portal, ACLs, ATF, and CI/CD practices
• Review coding tasks and scenario-based architecture questions
• Provide detailed, structured feedback and recommendations to the hiring team
• Collaborate on refining technical evaluation criteria if needed
• * Required Skills & Experience (Advanced Technical Expertise):
• * 10+ years of extensive hands-on experience with the ServiceNow platform in enterprise-grade environments
• Strong command over ServiceNow Core Modules: ITSM, ITOM, CMDB, Asset & Discovery, Incident/Change/Problem/Knowledge Management
• Proven expertise in custom application development using scoped apps, App Engine Studio, and Now Experience UI Framework
• Deep proficiency in ServiceNow scripting, including:
• * Server-side: Business Rules, Script Includes, Scheduled Jobs, GlideRecord, GlideAggregate
• Client-side: UI Policies, Client Scripts, UI Actions, GlideForm/GlideUser APIs
• Middleware logic for cross-platform communication and custom handlers
• Experience implementing Access Control Lists (ACLs) with dynamic filters and condition-based restrictions
• Expert in Service Portal customization using AngularJS widgets, Bootstrap, and custom REST endpoints
• Proficient in Integration Hub, Custom REST/SOAP APIs, OAuth 2.0 authentication, MID Server integrations, external system integration (e.g., SAP, Azure, Jira, Dynatrace, etc.)
• Hands-on with Flow Designer, Orchestration, and Event Management
• Expertise in ServiceNow CMDB, CI Class modeling, reconciliation rules, identification/normalization strategies, and dependency mappings
• Familiarity with ServiceNow Performance Tuning: Scheduled Jobs optimization, lazy loading, database indexing, client/server execution efficiency
• Working knowledge of Automated Test Framework (ATF) and integration with CI/CD pipelines (Jenkins, Git, Azure DevOps)
• Understanding of ServiceNow DevOps, version control, scoped app publishing, and update set migration best practices
• Knowledge of Security Operations (SecOps) and Governance, Risk & Compliance (GRC) is a plus
• Experience guiding architectural decisions, governance models, and platform upgrade strategies
• Prior experience conducting technical interviews, design evaluations, or acting as a technical SME/panelist
• Excellent communication and feedback documentation skills — able to clearly explain technical rationale and candidate assessments
• Comfortable working independently and engaging with global stakeholders during USA EST hours (after 8 PM IST)