Customer Engagement Business Analyst, Office of the CDIO

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Office of the CDIO partners with our CDIO, CTOs, and Digital Technology SVPs on our 360-degree approach to customer, partner and internal employee engagements. The team collaborates with senior leadership across the company to create long term trusted relationships with key customers, accelerate our scale to $16B and help make ServiceNow the best place to work.


This is an extraordinary opportunity to partner daily with our Customer Advocate team to elevate CxO engagements and increase wallet share.

We are looking for a strong team player who enjoys navigating complex projects. This person will thrive if they enjoy juggling many priorities, is resourceful, has a strong attention to detail, is an eager to bring forward ideas to drive continuous improvement across the Executive Customer Engagements.

What you get to do in this role:
• Optimize the process for the Office of the CDIO with customers end to end: ensure thorough and thoughtful briefing documents, account research etc
• Track Customer Meeting follow ups, maintain milestones, track, assign and drive the delivery of clear action items.
• Maintain internal customer engagement systems and dashboards
• Nurture campaigns to maintain client relationships
• Help define how slides and visuals will enhance a narrative or customer story, create any materials needed for the meeting,
• Develop key metrics and capture and analyse data to continuously improve impact of CDIO customer engagement
• Project manage external customer events eg: speaking engagements, roundtable dinners, conferences.
• Experienced in preparing as-is process documentation, to-be process documentation, and performing detailed gap analysis


To be successful in this role you have:
• 4-6 years combined experience in the areas of operations
• Customer service oriented with strong interpersonal skills and ability to positively interact with fast‐paced,
• Ability to drive collaboration with program management, functional and technical teams effective problem resolution.
• Handles self with highest level of professionalism in all communications.
• High energy with the capability to multi‐task in a dynamic, rapidly growing organization.
• Understanding of both domestic and international markets
• Excellent English speaking and writing skills
• Willing to work in 24/5 environment


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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