CMDB Lead

Job Title: Senior ServiceNow Consultant ITAM / CMDB Project Lead

Location: Remote(EST)

Duration: Project-based contract

Contract Immediate Start | 100% Remote | Canada

Skills: ServiceNow | CMDB Discovery | Asset Management | MID Server | IReconciler | Intune / Kaseya / Flexera | Excel

About the role

We are looking for a practitioner not an advisor. You will be expected to lead, configure, and deliver independently from day one. We are seeking an experienced ServiceNow ITAM/CMDB consultant to lead a cross-functional initiative to improve the accuracy and completeness of our IT Asset Management records . The right candidate will take full ownership of the project driving assessment, remediation, and stakeholder alignment while demonstrating hands-on ServiceNow expertise in every engagement.

What you’ll own

• Lead the end-to-end ITAM/CMDB data quality initiative as the primary driver not a support resource

• Includes Desktop (Physical/Virtual), Servers (Physical/Virtual), Network Equipment, and all tracked IT assets

• Conduct an initial assessment of CMDB and Asset data gaps , inconsistencies, and quality issues; produce a written findings report within the first three to four weeks

• Develop and execute a remediation roadmap covering processes, data sources, tools, and integrations

• Partner with Infrastructure, Network, Security, Procurement, and Support teams to validate asset ownership, lifecycle status, and configuration accuracy

• Configure and tune Discovery probes/patterns and MID Server settings directly hands-on

• Manage Identification & Reconciliation (IReconciler) rules to resolve conflicts and improve data fidelity

• Deliver structured weekly status updates to leadership; proactively flag risks before they become blockers

• Produce clear documentation at each project milestone without requiring follow-up requests

Required skills & experience

• 5+ years of hands-on ServiceNow experience with a strong focus on CMDB, Discovery, MID Servers, and Asset Management must-have

• Proven ability to configure ServiceNow independently you can screen-share and build, not just consult must-have

• Strong analytical skills with Excel (formulas, pivot tables, VLOOKUP/XLOOKUP, data validation) must-have

• Able to independently lead technical troubleshooting and drive decisions; engages client resources for access and context, not for direction must-have

• Track record of delivering documentation and project artifacts on agreed timelines screened

• Experience facilitating cross-functional meetings with Infrastructure, Security, and Procurement stakeholders screened

• Experience with IReconciler rules and conflict resolution logic

• Experience with complementary asset management tools : Intune, Kaseya, and/or Flexera is a strong plus

Who will thrive here?

• You treat deliverable deadlines as commitments, not targets and you communicate proactively if anything changes

• You are comfortable leading troubleshooting sessions and doing live configuration work, including during screen-sharing calls

• You do not need the client’s internal team to tell you what to do technically

• You send status updates before you’re asked for them

• You are punctual, responsive, and show up fully prepared for every scheduled meeting

• You have experience delivering in client-facing consulting or staff augmentation environments where self-management is expected

Engagement structure: Project-based contract CMDB/ITAM data quality remediation. Defined scope, defined deliverables, immediate start. Duration will be determined based on initial assessment findings and remediation roadmap.

Interview process notes: Finalists will be asked to walk through a brief live scenario involving ServiceNow CMDB configuration or Discovery troubleshooting. This is a practical screen, not a quiz we want to see how you think and work, not just what’s on your resume.

For applications and inquiries, contact: hirings@openkyber.com