CISNGE – ServiceNow Developer – JL5

  • Full Time
  • Anywhere

Website Infosys

• Primary skills:ITIL,ITSM->Service Now,Tools->Configuration Management Tools->IBM Tivoli CMDB,Tools->Service Now->ServiceNow-ITOM,Tools->ServiceNow/SNOW
• Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all aspects of the ServiceNow platform.
• Perform development and configuration of a variety of areas including, but not limited to Incident, Service Catalog, Problem, Change, Knowledge, Asset Management, Configuration Management (CMDB), Reporting, Agent Workspace and Employee Center.
• Create/configure and write advanced scripting in Business Rules, Script Includes, REST API, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs.
• Integrations knowledge using REST, SOAP
• Hands-on Experience on Service Portal
• Hands-on Experience on Performance Analytics
• Have knowledge on workflow build or modify workflows and/or Flow Designer based on the requirements
• Provide technical support assistance to diagnose and resolve issues and troubleshoot complex ‘how to’ questions.
• Define complex application development administration and programming standards.
• Works collaboratively with peers to coordinate the overall delivery of technology solutions to the business groups.
• Support and create any necessary project documentation that relates to evidencing our requirements. Documenting our processes and procedures and supporting the creation of solution and operations documents.
• Experience in implementation of ServiceNow HAMPro, SAMPro, Discovery, Integration Hub is an added advantage
• * Minimum of 5+ year experience with ServiceNow
• Preferred experience in Telcom industry to understand the requirements.
• Minimum of 6+ years working on a team as part of a large IT organization
• ServiceNow certified implementation certifications are plus
• ITIL v3 certification a plus
• Experience with ServiceNow w integrations using REST, SOAP with higher security authentications like mutual auth, JWT
• Strong written and verbal communication
• Good interpersonal skills, including collaboration, communication, relationship building, and negotiation
• Listen & speak Dutch/French languages are plus