Website DPP Tech, Inc.
We are looking for a detail-oriented and proactive Junior Business Systems Analyst to join our HR & Employee Experience Product Management team. This role will support the implementation and enhancement of ServiceNow solutions across departments such as HR, Tech Ops, and Asset Protection. The ideal candidate has a strong foundation in business process analysis, basic technical knowledge of ServiceNow, and a passion for improving employee experience through automation and digital transformation.
Key Responsibilities:
• Assist in gathering and documenting business requirements from stakeholders across HR, Tech Ops, and other internal departments.
• Support the configuration and optimization of ServiceNow modules including HRSD, ITSM, Employee Center, Case Management, and Knowledge Management.
• Translate business needs into functional specifications and user stories.
• Collaborate with cross-functional teams on ServiceNow implementations, enhancements, and system integrations.
• Participate in testing, deployment, and user training activities.
• Monitor platform usage and user feedback to identify continuous improvement opportunities.
• Maintain project documentation and support change management processes.
• Work in Agile development environments using tools like Jira and Confluence.
Required Qualifications:
• 1 5 years of experience in a Business Analyst or Systems Analyst role, ideally working on ServiceNow or enterprise SaaS platforms.
• Exposure to ServiceNow modules (HRSD, ITSM, etc.) and understanding of basic configuration and workflow design.
• Strong analytical and problem-solving skills; comfortable interpreting complex data and systems.
• Excellent written and verbal communication skills; able to work effectively with both technical and non-technical stakeholders.
• Familiarity with Agile methodologies and tools (Jira, Confluence).
• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or related field.
Preferred (Nice-to-Have):
• ServiceNow Fundamentals or related certifications.
• Basic understanding of data privacy and compliance standards.
• Experience with employee service portals or HR technologies.
• Master’s degree or ongoing professional certifications in Business Analysis or ServiceNow.