Business Systems Analyst (ServiceNow)

Website GalaxE.Solutions

Role: Business Systems Analyst (ServiceNow)

Location: Toronto ON (2 days/week onsite)

What You Will Do:
• Develop effective and efficient solutions by researching/analyzing current state system capabilities and defining technology solutions options / recommendations working closely with key technology partners (e.g., Solution Architects and Developers)
• Define, document, and translate business requirements into detailed functional specifications and non-functional specifications.
• Support testing teams in translating requirements and use cases into test conditions and
• expected results for product, performance, user acceptance, and operational acceptance testing.
• Support and contribute to project management activities by taking part in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and supplying prompt notification and escalation of possible issues/problems to the Project Manager
• Participate in quality management reviews, in particular reviews of the designs, prototypes, and other requirements of work products to ensure they fulfill the requirements.
• Support collaboration with key stakeholders to find solutions, assess impact to existing work processes and systems, and how to manage the integration.
• May supply operational / process related analysis and support to various extents.
• Ensure best practices related to the BSA discipline are adhered to and enforced within project processes and deliverables.
• Adhere to existing processes/standards including requirements management and project management disciplines, well-defined enterprise technology delivery practices and standards, business technology architecture, escalating escalate issues as needed.
• Continuously enhance knowledge/ability in own area and keep current with leading-edge technologies trends/developments and develop ability in TD services, applications, infrastructure, analytical tools, and techniques that can contribute to effective solution development/delivery.
• Continuously enhance knowledge of business domains and their products/services
• Support the development of business cases including benefits identification, RFI/RFP, and service level agreements with vendors/suppliers consistent with technology requirements/guidelines.
• Maintain ongoing communication with all stakeholders throughout the project lifecycle.
• Able to perform BSA tasks effectively while assigned to a single project or multiple concurrent projects.
• Prioritize and manage the workload to deliver quality results and meet timelines.
• Support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units.
• Coach new or less experienced colleagues and function as a reference for the requirements.
• management lifecycle
• Find and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the business unit and/or team.

Skills and Experience You Will Need:

• 5-7 years of experience including:
• 5 years as ServiceNow Business Systems Analyst
• 2 years minimum experience in driving ServiceNow Integration Projects
• 3 years minimum with JIRA/ Confluence
• 3 years minimum with Agile delivery
• 3 years minimum with ITIL process/ ITMS solutions
• Initiative-taker with the ability to multi-task effectively and independently within a demanding environment
• Must have the following Certifications:
• ServiceNow – Certified Systems Administrator (CSA)
• Agile – SAFe Agilist 6.0

• Undergraduate degree or technical certificate

Desired Certifications:
• ServiceNow – Any module related certification
• ITIL – ITIL Foundation
• Agile – SAFe PO/PM 6.0

Who We Are:

GalaxE is a professional IT services firm that specializes in platform-driven solutions and the use of automation to achieve enterprise business transformation and mission-critical change for some of the largest companies in the world. Using our proprietary solution set, GxFource®, we apply machine learning techniques and predictive analytics tools as part of a broad artificial intelligence strategy that provides effective impact and data-driven business transformation.

Since its founding, GalaxE has been dedicated to advancing the benefits of technology. As we continue that legacy and look to the future, a focus on business enablement through agile, cost-efficient, and effective integration of people, process, and technology anchors our success. We revolutionize change in the costs of doing business that transform companies and their ability to leap beyond the competition.

At GalaxE we value people and are committed to diversity and inclusion where our employees are made to feel comfortable and are encouraged to be authentic. We focus on cultivating both traditional IT and non-traditional, new collar, workers through our Outsource to America®, program.

We are always looking for passionate, entrepreneurial-minded innovators and disrupters; game-changers that take ownership of the work they produce and bring it each and every day. Working with like-minded team members you will get a chance to discover, develop, and use cutting-edge technologies to transform the way we deliver creative business solutions.

Sound like you? Join us and find out for yourself what it means for you, and your career, to be part of the GalaxE team. Let’s build something, together. #WeAreGalaxE

Equal Opportunity Employer/Veterans/Disabled

Physical Requirements:
• Prolonged periods of remaining stationary at a desk and working on a computer
• Must be able to lift to 15 lbs., as needed
• Must be able to work on-site (corporate/client offices), as needed (not applicable for 100% remote roles)
• Occasionally required to bend, kneel, crouch, and reach overhead.
• Hand-eye coordination necessary to operate computers and various pieces of office equipment.
• Specific vision abilities required include close vision, the ability to tolerate fluorescent lighting, and the ability to adjust focus.

Employees must be able to perform the physical requirements of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees requiring accommodations to perform the essential functions of their jobs, absent undue hardship.

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