Website VST Consulting, Inc
Job: Business Analyst with Service Now
Location: Austin, TX (Local, Onsite)
Duration: 12+ Months
Need 12+ years of experience
Must State client experience is Needed.
ITIL 4 Foundation certification
No OPT, CPT, GC
While sharing the resume please read the requirement once.
Job Description
Skills/Experience
Advanced knowledge of ITIL configuration management principles and best practices; prior experience in developing and maintaining configuration management process & polices
Excellent problem-solving and critical thinking skills and a strong attention to detail.
Experience supporting and maintaining CMDB platforms such as BMC Helix, ServiceNow, Atlassian, etc.
Required
Performs regular configuration audits to verify their completeness, accuracy, and compliance with the CM plan and system objectives.
Responsible for verifying and auditing the configuration status and assists with configuration verification, to ensure that the CIs are consistent with their specifications and requirements.
Required
11+ years of demonstrated work experience as a Configuration Manager or a similar role overseeing IT Service Management processes & standards
Required
ITIL 4 Foundation certification