Business Analyst ServiceNow -SIAM

Position: SIAM Business Analyst with ServiceNow Experience

Location: Chicago, IL Preferred / Atlanta, GA

Duration: 12+ Months Contract

Job Description:
• Candidate should have 12+ years of experience.
• Good Communication skills.
• Client prefers local Chicago resource.
• Strong experience in SIAM.
• ServiceNow experience in must.

Required Qualifications
• 12 years of proven experience in designing and implementing SIAM frameworks and ServiceNow solutions at an enterprise scale.
• In-depth knowledge of ServiceNow architecture and comprehensive experience with modules relevant to SIAM.
• Advanced business and technical writing skills with a proven ability to create clear, client-facing documentation and engagement collateral.
• Strong understanding of infrastructure, networks, databases, and web technologies in relation to ServiceNow integrations.
• Exceptional communication, leadership, and stakeholder engagement skills across all organizational levels.
• Demonstrated ability to work independently, lead complex integration challenges, and drive consensus among diverse stakeholder groups.
• Experience conducting SIAM/ServiceNow maturity and health check assessments to inform strategic improvements.

Preferred Qualifications:
• Expertise in methodologies from the Service Integration and Management Book of Knowledge (SIAMBoK).
• ServiceNow Certified System Administrator (CSA) and Implementation Specialist certifications.
• Proven experience with multi-vendor environments and service integrator delivery models.
• Deep knowledge of governance frameworks, performance measurement, and continuous service improvement practices.