Business Analyst – ServiceNow

Roles And Responsibilities
• Lead meetings with stakeholders to focus on business process (re)definitions.
• Identify areas for process improvement and recommend solutions that detail pros, cons, and risks.
• Document the results of business process reviews, develop, and communicate optimization strategies to team members and management.
• Capture use cases and collaborate with stakeholders to iteratively define user stories and priorities.
• Translate technical complexities to project stakeholders, ensuring understanding of design decisions, as well as translating functional business requirements to the development team.
• Collaborate with stakeholders in iterative sprint planning and execution.
• Lead the design, configuration, and implementation of ITAM functionality to support business area requirements.
• Define milestones/schedules and manage delivery in accordance with stakeholder expectations/requirements.
• Coordinate releases with the PST.
• Conduct meetings and presentations to share ideas and findings.
• Promote continual process improvement.

Requirements

ServiceNow Skills shall include the following:
• Expertise and proficiency in the Now Create methodology.
• Expertise with applicable Now Platform components and IT Asset Management functionality.
• Expertise with the ServiceNow platform and how to effectively integrate ITAM functionality.

General Business Analyst Skills Shall Include The Following
• Expertise with requirements definition to ensure stakeholder needs are captured and effectively communicated to developers/administrators.
• Experience with software development lifecycles (SDLCs), including DevOps, Agile, Lean, Iterative, or Waterfall.
• Forward-thinking analytical skills with the capability to identify downstream implications.
• The ability to develop and forge strong relationships and build consensus among competing stakeholders.
• Experience leading and facilitating business process review efforts, including evaluating business processes, anticipating requirements, and uncovering areas for improvement.
• Exceptional project management and scheduling skills.
• Exceptional communication skills
• Exceptional planning, organizational, and time management skills.
• Exceptional requirements elicitation and facilitation skills.
• Exceptional analytical and conceptual thinking skills.
• In-depth understanding of requirements traceability.