Applications System Analyst (ServiceNow)

Koch Global Services

Your Job

The Koch Capability Transformation Team within Koch Global Services (KGS) is seeking an Applications System Analyst efficiently managing ServiceNow administration duties concurrently with proactive engagement in incident and task support, collaborating closely with IT and business teams to comprehend their requirements, and delivering targeted solutions through ServiceNow, while adeptly prioritizing and overseeing incidents and tasks, all underscored by a steadfast commitment to continuous improvement.

Our Team

The KGS Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data through our primary platform, ServiceNow. Our team continually strives to transform service delivery by means of people, process, and technology. At Koch Global Services we believe in being All In. All Together. We must work as a global team, seek ways to breakdown silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.

What You Will Do

I. Incident and Task Support
• Act as a key point of contact for incident and task management within the organization.
• Respond to and resolve incidents and service requests in a timely manner.
• Coordinate with cross-functional teams to ensure effective incident and task resolution.
• Monitor and analyze incident trends to identify root causes and prevent recurring issues.
• Generate and maintain documentation related to incident and task management processes.

II. ServiceNow Administration
• Configure and maintain ServiceNow instances to ensure optimal performance and functionality.
• Collaborate with stakeholders to understand business requirements and implement solutions within ServiceNow.
• Design, develop, test, and deploy new modules, workflows, and applications in ServiceNow.
• Perform regular system upgrades and patches, ensuring the platform is up-to-date and secure.
• Provide end-user training and support for ServiceNow-related functionalities.

Who You Are (Basic Qualifications)
• Expertise in configuring and managing the ServiceNow platform.
• Proficiency in designing workflows and scripting in JavaScript.
• Strong skills in incident, problem, and change management.
• Ability to integrate systems seamlessly.
• Proficiency in technical troubleshooting.
• Excellent communication, prioritization, and collaboration skills.

What Will Put You Ahead
• Experience with IT service management and ITIL best practices.
• Certifications ServiceNow; Certified System Administrator or ServiceNow Certified Application Developer
• Hands on Exp in IT workflows (ServiceNow IT Service Management, ServiceNow DevOps, ServiceNow Security Operations, etc.), Customer, Creator and Employee workflows
• Strong development skills in JavaScript, Integrations, HTML, CSS, and familiarity with DevOps concepts.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.