Agile Scrum Master with ServiceNow

Website Cognizant Technology Solutions

Agile Scrum Master with ServiceNow

At Cognizant, our global community sets us apart—an energetic, collaborative and inclusive environment where everyone can thrive. And with projects at the forefront of innovation, you can build a varied, rewarding career and draw inspiration from dedicated colleagues and leaders. Cognizant is right where you belong.

Role overview

The scrum master leads all aspects of the overall direction, coordination, implementation, execution, control, and completion of ServiceNow projects and ensuring consistency with company strategy, commitments, and goals. Additionally, they are responsible for leading and delivering IT and business solutions using Safe Agile framework best practices.

What you’ll do
• Supervise and facilitate Scrum process and meetings
• Coordinate project staff and schedules
• Track project deliverables and conduct capacity planning
• Guide and empower team to increase efficiency
• Handle scope, timeline, and quality to meet business goals
• Build open team environment and remove impediments
• Assess and coach team maturity
• Report on team progress and communicate effectively with collaborators
• Collaborate with product owner and business partners
• Assist in backlog refinement and project estimation
• Complete backlog grooming and PI planning readiness L

What you bring to the role
• Bachelor’s degree in Information Systems or Business (or equivalent work experience)
• ServiceNow product knowledge in CMDB/APM and SAM/HAM is required
• IT project management qualification or equivalent – Scrum certification (CSM, PSM I, SAFe 4.0 Scrum Master preferred)
• 3+ years leading projects, preferably using agile methodology and proficiency with agile tools, especially Rally
• Strong servant leadership and organizational skills
• Skills in business supporting applications: Excel, Word, Power-Point, Visio
• Knowledge of SDLC and software development processes
• Critical thinking and problem-solving abilities

What we offer
• The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.
• Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.
• The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.
• A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.
• Flexible health and financial benefits to support you and your eligible dependents—from day one.
• True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at