Advisory Solution Consultant, Legal Service Delivery

Website ServiceNow

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re disruptive. ServiceNow is acquiring new Legal Service Delivery and Contract Management Pro customers at an incredible pace. To sustain our explosive growth, we are looking for drivers—people who thrive on delivering results and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet; we’re looking for professionals who aren’t content with the status quo—people who are more interested in how things could become. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

As a strategic member of our sales team, you will have a major impact on our success. As a Legal Solution Consultant, you will be responsible for devising sales strategies, identifying customer challenges and pain, and crafting a message that speaks to relevant, differentiated value. Connecting with your audience, establishing credibility, quick learner, and having a start-up mentality are essential traits for the role.

What you get to do in this role:
• Lead from the front by formulating strategies and approaches to establish credibility for ServiceNow’s Legal Service Delivery and Contract Management Pro solutions.
• Create compelling, credible, and persuasive conversations that elevate our technology in the marketplace.
• Help develop programs that enable our sales colleagues to communicate the value of Legal Service Delivery and Contract Management on the ServiceNow platform.
• Establish yourself as both a domain and solution expert in the eyes of your audiences.
• Be willing to broaden your expertise as we continue to develop solutions for Legal organizations.
• Work closely with Product Management and Development team members to enhance ServiceNow products with new features that anticipate customer needs.
• Share best practices and known solutions with colleagues to enhance the quality and efficiency of other team members.
• Stay current on competitive analyses and trends impacting the Legal domain.
• Communicate with both business and technical decision-makers.
• Supporting Marketing events – user conferences, trade shows, analyst demonstrations, webinars, etc.


To be successful in this role you have:
• A complete and thorough understanding of the needs and challenges facing today’s legal teams and the contract management needs for organizations.
• 7+ years of Solution Consulting experience working with Legal Service Delivery and/or Contract Lifecycle Management solutions or comparable experience working with the ServiceNow Platform.
• 5+ years working with sophisticated legal or contract solutions – SaaS experience is preferable.
• Proven pre-sales skills: excellent communication skills in speaking to relevant value in a way that’s compelling and memorable.
• Passionate about evangelizing our capabilities across internal communication platforms.
• Ability to establish credibility with executives, business decision-makers, and technical influencers.
• Self-starter; ability to effectively complete tasks and projects with minimal supervision
• Proficiency with the ServiceNow Platform or prior and current technical expertise in web technology and the ability to learn new technology.
• Experience working collaboratively with product management, product marketing, and product development.
• Ability to effectively communicate the ServiceNow value proposition and key differentiators to prospects.
• A high degree of passion, energy, drive, and willingness to travel frequently (approximately 40% regional travel)
• Flexible with creative problem-solving skills
• Location preference – we are open to hiring anywhere in the US

For positions in the Bay Area, we offer a base pay of $126,375 – $208,425, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location.

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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