Administrator II, Systems – ServiceNow

Website AAON, Inc.

Job Summary: Manage the ServiceNow system encompassing permissions, upgrades, troubleshooting, reporting, optimization, and project coordination.

Essential Job Duties And Responsibilities
• Improves business processes and manages continuous improvement projects.
• Analyzes the current environment and proposes automation whenever possible.
• Coordinates upgrades and changes to the ServiceNow instance.
• Manages permissions and access (roles, users, and groups).
• Guides business users with the process and ServiceNow.
• Maintains instance performance with regular checkups.
• Troubleshoots day-to-day operation and system issues.
• Works with the ServiceNow support team to resolve issues.
• Deploys update sets from non-prod environments.
• Sets up reports, schedules them, and configures notifications and alerts.
• Ensures CMDB health and manages data templates.
• Collaborates closely with Project Managers and business stakeholders to implement ITIL best practices.

Education And Experience Requirements

Bachelor’s degree in computer science. Minimum 2-3 years of job-related experience.

Previous experience in ServiceNow ITSM processes and workflows.

Hands-on development, management, and deployment experience with ServiceNow.

Experience with JavaScript, HTML, XML, and web services REST API, SOAP.

Certifications Preferred

ServiceNow – Certified System Administrator

ServiceNow – Certified Implementation Specialist ITSM (CIS-ITSM) – Good to Have.

ITIL Foundation.

Knowledge, Skills, And Abilities
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent communication and interpersonal abilities.
• Proficient in ITIL and ServiceNow delivery best practices.
• Expertise in ServiceNow configuration, administration, and usage.
• Capable of investigating system issues and recommending permanent solutions and workarounds.

Work Environment
• Work is performed in a climate-controlled office setting.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.