IT Asset Management Analyst (ServiceNow)

Job Titre: IT Asset Management Analyst (ServiceNow)

Location: Chandler, AZ / Charlotte, NC / Minneapolis, MN

Rate– $65/hr on W2

H1B– $58 Hr on W2

Job Description:
• Artificial Intelligence (AI) knowledge and demonstrated experience with Claude, Copilot/Copilot Studio, Gemini, etc.
• Experience managing medium technology development efforts within a major line of business Ability to influence across all organizational levels, particularly senior management.
• Analytic ability, proficiency with Microsoft programs, CSAM certification, Software Asset Management/License Management previous history.
• Business Execution Senior Consultant

Role Summary:
• This role supports execution of enterprise Software Asset Management (SAM) and Software License Compliance (SLC) activities.
• The individual is responsible for license compliance analysis, contract review support, software data quality, and audit readiness.
• The position operates within the SAM/SLC function, which provides governance, operational execution, and oversight of software assets, ensuring compliance with vendor agreements and accuracy of enterprise software data.

Job Responsibilities:

License Compliance and Analysis:
• Perform software license compliance analysis and apply license rules to determine compliance position
• Support license reconciliations for strategic and non-strategic vendors
• Identify and remediate over-deployment and under-utilization scenarios

Software Contract and License Interpretation:
• Analyze software contracts and licensing agreements to interpret terms, restrictions, and entitlements
• Apply licensing rules to operational scenarios to ensure compliance
• Support contract deliverable tracking (renewals, certifications, maintenance terms)

Software Asset Data and Research:
• Perform daily research and analysis of software asset data to ensure accuracy and completeness
• Troubleshoot data quality issues across discovery, inventory, and entitlement sources
• Support software catalog accuracy and lifecycle tracking (e.g., extended support)

Tools, Workflow and Operational Execution:
• Utilize ServiceNow and other web-based workflow tools to execute SAM/SLC processes
• Support reconciliation workflows, contract cycles, and compliance tracking activities
• Maintain documentation and audit trails for compliance activities

Audit and Compliance Support:
• Assist with internal and external software audits
• Prepare supporting documentation and validate compliance positions
• Ensure readiness for vendor certification and audit requests

Optimization and Cost Management:
• Identify opportunities for license optimization and cost savings
• Analyze software usage patterns and recommend adjustments

Desired Qualifications:
• Experience supporting or managing medium-scale technology efforts within a line of business
• Strong influence and communication skills across organizational levels, including senior leadership
• Demonstrated analytical skills with proficiency in Microsoft tools (Excel, PowerPoint, etc.)
• Certification or formal training in: Certified Software Asset Manager (CSAM) or equivalent
• Prior experience in: Software Asset Management / License Management

Experience using Artificial Intelligence (AI) tools, including:
• Microsoft Copilot
• Copilot Studio
• Claude
• Tachyon or similar tools

Job Expectations:
• Demonstrated hands-on experience in software asset management and software license compliance
• Ability to perform ongoing research and troubleshooting of software asset data issues

Experience working with:
• ServiceNow
• Web-based workflow or reconciliation tools

Strong understanding of:
• Software contract structures and licensing terms
• Software license rules and application of those rules in compliance scenarios

Key Competencies:
• Strong analytical and problem-solving capability
• Attention to detail in data and reconciliation activities
• Ability to interpret complex licensing models and contracts
• Effective stakeholder communication and collaboration
• Operational discipline and process execution

Success Metrics (Optional but Recommended):
• Accuracy and completeness of license compliance analysis
• Reduction of compliance risk exposure
• Timeliness of reconciliation and contract deliverables
• Identification of optimization and cost savings opportunities
• Improvement in software asset data quality

Must Have:

Required Qualifications:
• 5 plus years of technology experience
• Bachelor’s degree or equivalent combination of education and experience
• Experience with Software Asset Management (SAM), IT Asset Management (ITAM), or software license compliance functions

Working knowledge of:
• Software license models and compliance concepts
• Software contract analysis
• Data analysis and troubleshooting