Senior ServiceNow AI Architect

Senior ServiceNow AI Architect

Sunnyvale, Bay Area, CA (Onsite)

1 Year Contract

Location

● Preferred location: San Francisco Bay Area, Californi

● Hybrid work model preferred with regular onsite collaboration across Bay Area offices

.Role Overview

We are seeking a Senior ServiceNow AI Architect to drive AI innovation, rapid business impact, and scalable enterprise adoption across the ServiceNow platform. This role will focus

onidentifying and delivering practical AI use cases that create measurable operational improvements while establishing long-term architecture standards and governanc

e.The ideal candidate combines deep ServiceNow platform expertise with strong understanding of enterprise AI capabilities, workflow automation, and AI strategy. This individual will partn

erclosely with business stakeholders, platform engineering teams, enterprise architects, and the GCP AI Architecture team to define and execute the broader enterprise AI strateg

y.This role requires balancing quick wins with scalable architecture decisions, including evaluating build-vs-buy opportunities across ServiceNow native AI capabilities, third-party AI platforms, and custom enterprise AI service

Key Responsibilities

AI Strategy & Enterprise Alignment

● Partner with the GCP AI Architect and enterprise architecture teams to define and execute the overall enterprise AI strategy.

● Help establish ServiceNow’s role within the broader enterprise AI ecosystem and platform roadmap.

● Evaluate emerging AI technologies, ServiceNow AI capabilities, and vendor offerings to determine best-fit solutions.

● Drive build-vs-buy decisions balancing speed, scalability, governance, maintainability, and business value.

Required Qualifications

● 8+ years of ServiceNow platform architecture and engineering experience.

● Strong expertise across core ServiceNow modules such as ITSM, ITOM, HRSD, CSM, SecOps, and platform workflows.

● Hands-on experience with:

○ ServiceNow Now Assist

○ Virtual Agent

○ Predictive Intelligence

○ AI Search

○ IntegrationHub

○ Flow Designer

● Experience designing enterprise workflow automation and platform integrations.

● Strong understanding of AI/GenAI concepts and enterprise AI adoption patterns.

● Experience evaluating build-vs-buy technology decisions.

● Strong collaboration skills across architecture, engineering, business, and operations teams.

● Excellent communication and stakeholder management skills.

Preferred Qualifications

● Experience integrating ServiceNow with enterprise AI platforms such as GCP Vertex AI, OpenAI, or Azure OpenAI.

● Familiarity with AI orchestration, RAG, copilots, and agentic workflows.

● Experience defining enterprise AI governance and operating models.

● ServiceNow Certified Technical Architect (CTA) or equivalent certifications preferred.

● Experience working in large enterprise transformation programs.