Senior ServiceNow Architect

About the Role

We are looking for a Senior ServiceNow Architect to lead the end-to-end design and delivery of an Enterprise Service Desk Automation and AI-Driven Self-Service platform for our client, a leading financial services organization. This role will drive architecture, govern technical decisions, and ensure service desk use cases are deployed successfully across ServiceNow, Moveworks, and integrated Microsoft ecosystem.

Key Responsibilitie
• sDefine and govern the end-to-end solution architecture for ServiceNow Service Catalog, Flow Designer, Integration Hub, and Moveworks conversational AI
• .Design the Master Security Decision Table – the single governance engine for all six automation use cases covering identity, access, software, hardware, licensing, and conversational deflection
• .Architect Moveworks ↔ ServiceNow integration including OAuth 2.0 authentication, certified plugin configuration, and Teams/Slack bot deployment
• .Lead integration design for Azure Active Directory and Microsoft Intune via Integration Hub spokes
• .Define approval chains, risk tier classification rules, and requester identity verification logic across all service desk scenarios
• .Serve as the primary technical point of contact with the client, participate in weekly delivery reviews, monthly program steering, and quarterly executive committees
• .Review and sign off on all technical deliverables: architecture blueprint, administrator guide, Moveworks admin guide, and KPI dashboard
• .Guide the offshore engineering team through sprint execution, unblock technical issues, and enforce quality standards
• .Ensure all solutions comply with client’s security policies, audit requirements, and governance framework

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Required Skills & Experien
• ce10+ years of experience in enterprise technology with 5+ years focused on ServiceNow architecture and deliver
• y.Deep expertise in ServiceNow ITSM Pro – Service Catalog, Flow Designer, Integration Hub, and Performance Analytic
• s.Hands-on experience integrating Moveworks with ServiceNow including OAuth 2.0, certified plugin setup, and conversational intent mappin
• g.Strong experience with Azure Active Directory and Microsoft Intune Integration Hub spoke
• s.Proven ability to design security governance frameworks: approval workflows, risk tier classification, MFA injection, and audit loggin
• g.Experience leading onsite–offshore delivery teams in an agile/sprint mode
• l.Excellent communication and stakeholder management skills for CXO-level interaction
• s.Experience in financial services or regulated industries is strongly preferre

d.Good to Ha
• veMoveworks platform certification or hands-on deployment experienc
• e.Familiarity with Microsoft Teams and Slack enterprise deploymen
• t.Knowledge of ITIL v4 service management framewor

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