Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, TechniPros, LLC, is seeking the following. Apply via Dice today!
Job Title: ServiceNow Lead
Location: Charlotte, NC/Malvern, PA/Columbia, SC/Alpharetta, GA/Richmond, VA
Can do Only W2, No C2C
Job Summary:
• We are seeking an experienced and proactive ServiceNow Lead to oversee the design, implementation, administration, and support of ServiceNow modules across a large enterprise environment.
• The ideal candidate will have extensive experience in ServiceNow engineering within a DevSecOps cloud environment, strong leadership capabilities, and expertise in integrating ServiceNow with enterprise platforms and SaaS solutions.
• This role requires collaboration with IT Operations, Security, DevOps teams, and federal customers to deliver scalable and secure ServiceNow solutions while ensuring customer satisfaction and successful project execution.
Key Responsibilities:
• Lead the design, implementation, administration, and support of ServiceNow platforms and modules across the enterprise.
• Manage and optimize ServiceNow ITSM, ITOM, CMDB, Discovery, and Asset Management modules.
• Gather business and technical requirements and translate them into scalable ServiceNow solutions.
• Develop and maintain integrations between ServiceNow and third-party SaaS platforms using APIs.
• Lead engineering teams in Agile and project-based environments to deliver projects on time and within scope.
• Design and document implementation plans, technical solutions, workflows, and operational procedures.
• Collaborate with IT Operations, Security, Infrastructure, DevOps, and business stakeholders.
• Support enterprise cloud initiatives involving AWS infrastructure and ServiceNow integrations.
• Develop custom ServiceNow functionality using server-side and client-side scripting.
• Implement DevSecOps best practices, automation frameworks, and CI/CD pipelines.
• Create and deliver technical presentations, status updates, and solution overviews to customers and stakeholders.
• Partner with Account Program Managers to ensure successful delivery and customer satisfaction.
• Ensure compliance with federal customer requirements and security standards.
Required Skills:
• 8+ years of hands-on ServiceNow implementation, administration, and engineering experience.
• Strong expertise in ServiceNow ITSM, ITOM, CMDB, Discovery, and Asset Management.
• Extensive experience with ServiceNow platform customization and development.
• Strong experience in DevSecOps Engineering and Automation.
• Experience integrating ServiceNow with third-party applications and enterprise platforms using REST APIs and Web Services.
• Strong understanding of AWS Cloud Infrastructure, including:
• EC2
• S3
• VPC
• Cloud Automation Tools
• Experience with GitLab CI/CD Pipelines.
• Strong knowledge of DevOps and CI/CD methodologies.
• Experience with monitoring and observability tools such as Datadog.
• Strong understanding of enterprise digital infrastructure, including:
• Servers
• Storage
• Networking
• Experience with JavaScript and Python scripting for ServiceNow customization and automation.
• Familiarity with ITIL frameworks and best practices.
• Strong technical leadership and team management experience.
• Experience working in enterprise-scale integrated platforms.
Preferred Qualifications:
• Bachelor’s Degree with 8+ years of relevant experience OR 12+ years of experience with a High School Diploma/Equivalent.
• AWS Certifications (e.g., AWS Solutions Architect Associate).
• ServiceNow Certifications, including:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS-ITSM)
• Other relevant ServiceNow certifications
• Experience supporting federal government customers.
• Experience leading large-scale ServiceNow transformation initiatives.
Soft Skills:
• Strong leadership and team management skills.
• Excellent communication and presentation abilities.
• Strong analytical and problem-solving capabilities.
• Ability to interact effectively with technical and non-technical stakeholders.
• Strong organizational and project planning skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Customer-focused mindset with strong stakeholder engagement skills.
Mandatory Skills:
• ServiceNow
• ITSM
• ITOM
• CMDB
• Discovery
• Asset Management
• ServiceNow Administration
• ServiceNow Development
• DevSecOps
• AWS
• REST APIs
• ServiceNow Integrations
• GitLab CI/CD
• Datadog
• JavaScript
• Python
• ITIL
• Technical Leadership
• Enterprise Platform Engineering
• Cloud Infrastructure
• Agile Methodologies
Best Regards:
Peerbhi SK
Phone:
Email:
To apply for this job please visit www.linkedin.com.