Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Apton Inc, is seeking the following. Apply via Dice today!
Job Title: ServiceNow Hypercare Support Lead
Location: Atlanta or Cincinnati
3 Months Possible for extension
Onsite-need locals
• Strong knowledge and understanding of SNWO Modules (SNOW Modules(ITSM,CMDB,CSM,VAM,Agent Char, Service Portal , Integrations)
• Strong and Experienced with UI Policies, UI Actions, and ACLs , Expertise in Business Rules, Client Scripts, and Script Includes
• Strong Defect Management exposure , Defect logging, tracking, and prioritization, Coordination with development team for fixes, Validation and testing of fixes, Deployment support for patches/releases,Defect trend reporting
• Experience in managing hypercare support , Quick and swift at response and action and familiar with all the ITIL best practices
• Expertise in Business Rules, Client Scripts, and Script Includes
• Strong documentation and tactical operations skills
• Good Reporting and Dashboards , Good experience and skill in preparing and providing daily hyper care status report and other executive reports
To apply for this job please visit www.linkedin.com.