Website ServiceNow

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We’re building an AI-native culture where technology and talent are unstoppable together. And we’re just getting started.

Join us to put AI to work for people.

Job Description

Role Overview

The Executive Administrative Assistant (EAA) to the GPC Leader is a highly trusted, strategic partner responsible for orchestrating complex internal and external schedules, enabling seamless engagement with ServiceNow’s executive leadership, customers, and global partners. This role requires exceptional judgment, executive presence, adaptability, and the ability to operate with speed and precision in a dynamic environment.

The EAA is a guardian of leaders time, priorities, and leadership brand—ensuring every interaction reflects ServiceNow’s executive standards while enabling focus on strategy and transformation.

Key Responsibilities – Executive Calendar & Priority Management

• Manage a highly complex, global calendar involving C-suite executives, senior partners, and internal leaders.

• Apply judgment to prioritize meetings and protect strategic focus time.

• Anticipate conflicts and resolve scheduling challenges proactively.

• Expedite urgent matters while diplomatically redirecting lower-priority requests.

Executive Brand & Stakeholder Engagement

• Represent Michael Park with professionalism, discretion, and confidence.

• Uphold Michael’s leadership brand in all executive communications.

• Build trusted relationships with executive assistants and partner offices globally.

Cross-Functional Coordination

• Coordinate closely with the Chief of Staff to align schedules to leadership priorities.

• Partner with the HR Business Partner on talent, performance, and people-related engagements.

• Align with Executive Communications to sequence meetings around key messages and events.

Adaptability & Executive Support

• Operate effectively in a fast-changing environment with shifting priorities.

• Support multiple time zones and last-minute changes with calm efficiency.

• Handle sensitive information with the highest level of confidentiality.

Qualifications

• 7+ years supporting senior executives (SVP, EVP, or C-suite).

• Proven experience managing complex, global calendars.

• Exceptional judgment, discretion, and executive presence.

• Advanced proficiency with Outlook, Teams, and productivity tools.

Why This Role Matters

This role is a critical enabler of the Global Partnerships & Channels organization, serving as a strategic force multiplier that ensures leadership effectiveness, focus, and impact across ServiceNow’s global partner ecosystem.

FD21

For positions in this location, we offer a base pay of $104,400 – $155,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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