Principal Engineer – ServiceNow CMDB/CSDM

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position is a hands-on, individual contributor technical ServiceNow principal engineer involved in setting the standards ensuing excellence in quality of outputs across multiple teams. Responsible for partnering with cross-functional teams and providing input to a broad range of initiatives. A technical expert that is continuously learning and keeping abreast of new technologies and industry best practices and finding ways to bring those practices into the ServiceNow organization. This position plays an instrumental role in the design, development, test, and deployment of complex solutions on the ServiceNow platform.

Essential Functions

• Crafts ServiceNow strategy, ensuring alignment to technology roadmaps in partnership with enterprise technology management and organizational business units.
• Develops, scopes, and shapes a platform-wide technical vision for the future.
• Continuous learning mindset regarding ServiceNow platform evolution and AI capabilities
• Be a thought leader: a senior point of expertise on ServiceNow issues, industry trends and developing technologies.
• Mentors, coaches and guides junior team members.
• Drives best practices, platform strategy, and technology decisions in the ServiceNow organization utilizing knowledge and lessons-learned from building enterprise-scale platforms.
• Takes ownership for creating technical product design and architecture, including producing reference architectures, solution blueprints, integration diagrams, and operating models.
• Expertise in translating business capabilities into platform capabilities and technical roadmaps.
• Acts as a technical liaison for internal technology and business stakeholders.
• Acts as a technical SME with technology partners, including infrastructure teams, security teams, architecture, application development, and operations, to shape engineering approaches, share knowledge and experience.
• Collaborates and builds relationships cross-functionally to influence and motivate others; serve as an internal catalyst for progressive, strategic, and successful change management.
• Using expert level experience, supports the company’s commitment to risk management by protecting the integrity and confidentiality of systems and their data; aligns enterprise and department-level policies, procedures, and controls by attesting to verbiage, compliance, and evidence

Minimum Qualifications

• Education and/or experience as typically obtained through a bachelor’s degree in computer science or related technical field.
• Typically 15 years of engineering or information technology operations experience
• Extensive experience (5-10 years) in designing, implementing, and operating ServiceNow platforms in large enterprise environments.
• Strong understanding of the ServiceNow Common Service Data Model (CSDM), platform governance, scoped applications, and multi-instance strategy.
• Knowledge of platform security architecture, including Role-based access controls, Data segregation, Encryption, and Secure development practices
• Experience with SecOps, Vulnerability Response, Risk and compliance workflows, Audit readiness
• Familiarity with regulatory frameworks, including PCI-DSS, SOX, NIST, ISO 27001
• Advanced understanding of CMDB architecture, data governance, and reconciliation rules, with ability to improve CMDB health metrics
• Experience implementing Discovery, Service Mapping, Event Management, Cloud Discovery and AIOps, along with familiarity with AWS, Azure, Kubernetes, Containers, and Infrastructure-as-Code concepts
• Knowledge of infrastructure topology modeling and service dependency mapping with respect to enterprise infrastructure components such as Networking, Compute, Virtualization, Storage, and Cloud-native services
• Experience architecting enterprise-scale implementations across ITSM, ITOM, ITAM, CMDB, SecOps, HRSD, IRM/GRC, CSM, SPM, and custom applications.
• Demonstrated ability to define platform standards, reusable design patterns, and architectural guardrails.
• Familiarity with ServiceNow’s Now Platform release lifecycle, upgrade planning, and release management processes.
• Ability to manage platform backlogs, architectural review boards, and technical debt remediation.
• Experience aligning ServiceNow capabilities with enterprise architecture frameworks such as TOGAF, Zachman, or SAFe.
• Experience designing highly available, scalable, secure enterprise workflows.
• Strong understanding of application rationalization and platform consolidation strategies.
• Hands-on experience with: Flow Designer, IntegrationHub, Business Rules, Script Includes, UI Policies, Client Scripts, ACLs, Service Portal / UI Builder, App Engine.
• Proficiency in JavaScript and ServiceNow server/client-side scripting.
• Experience building reusable components and modular architecture patterns.
• Knowledge of DevOps practices for ServiceNow including Source control integration, CI/CD pipelines, Automated testing, ATF (Automated Test Framework), and Update set governance.
• Strong background integrating ServiceNow with enterprise systems such as Active Directory / Entra ID, Azure, AWS, Splunk, SCCM, Jira, Salesforce, Workday, Okta, SIEM and monitoring platforms
• Experience with REST APIs, SOAP APIs, MID Servers, Event-driven architecture, Webhooks, Kafka or message queues
• Understanding of identity federation, SSO, OAuth, SAML, and zero-trust integration patterns.
• Three or more ServiceNow certifications, including Certified Application Developer (CAD), Certified Systems Administrator (CSA) and at least one Certified Implementation Specialist (CIS).
• Effective communicator with exceptional public speaking skills. Comfortable presenting to all levels within the company.
• Strong problem-solving skills and the ability to think critically and analytically.
• Knowledge of Software Development Lifecycle (SDLC) best practices, software development methodologies (Agile, Scrum, LEAN) and DevOps practices.
• Hands-on in test automation at various levels of testing (unit, component, integration, and functional tests).
• Background and drug screen.

Preferred Qualifications

• M.S., or Ph.D. in Computer Science or another technical field
• ServiceNow Certified Technical Architect (CTA) highly valued
• Prior experience in executing a successful, full implementation of Common Services Data Model (CSDM)
• Knowledge of Splunk, Altiris & Zabbix
• Hands-on Experience in working with AWS and current with at least one AWS Cloud Certification (AWS Cloud Practitioner or AWS Solutions Architect)
• Experience with Monitoring & Alerting systems like AppDynamics
• FinTech experience is highly beneficial
• ITIL Foundation or ITIL Managing Professional

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

Candidates responding to this posting must independently possess the eligibility to work in the United States at the date of hire.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.

The Base Pay Scale For This Position In

Phoenix, AZ/ Chicago, IL in USD per year is: $154,000 – $193,000.

San Francisco, CA in USD per year is: $186,000 – $232,000.

Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Flexible Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.