Website Infosys
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
Key Responsibilities:
• Collaborate on Discovery product strategy & oversee its tactical execution
• Coordinate responses to key stakeholder demands for Discovery results, including NIS / GHS / NGC / TechOps
• Accountability for inspection & continuous improvement for performance of Discovery schedules, integrations, plugins, upgrades, etc.
Preferred Qualifications:
Certification(s) Preferred: ServiceNow: CSA, CAD, CIS – Event Management, IT Service Management, Discovery, CAS – Performance Analytics, ITIL Foundations v4 or higher certification
Preferred Knowledge/Skills:
Demonstrates intermediate level abilities and/or a proven record of success as a team leader in the following areas:
• Managing a large scale, world class Service, Asset, and Configuration Management scope for a global customer base;
• Demonstrating experience with successfully managing day to day operations and improvement projects for CMDB, Discovery, Integration Reconciliation Engine (IRE), IntegrationHub, Service Graph, IT Asset Management, Data Certification, and ServiceNow platform core functionality (scripting, business rules, UI actions, scheduled jobs, etc);
• Managing data certification module and schedules for a variety of stakeholders;
• Implementing Common Services Data Model (CSDM) v3 preferred;
• Enabling automated processes that enable and improve Security Operations, Front and Back office operations, IT Service Management, IT Business Management, and Governance Risk and Compliance (GRC);
• Creating solutions that mature and optimize the platform, reduce manual overhead, and drive measurable process improvements for Change, Problem, Incident, Release, Service Availability reporting, Event and Alert automation;
• Leading an indirect/direct team for process improvement initiatives that enhance data architecture, data quality and data hygiene;
• Acting as technical lead on global transformational projects within a rapidly changing environment;
• Owning the enablement of digitization and business process automation on the ServiceNow platform in an enterprise environment;
• Contributing to mature and robust configuration management plan, procedures and standards;
• Developing and delivering impactful presentations and written communications;
• Possessing the ability to provide training or consultation on area of specialization in support of industry leading practices and strategies for the ServiceNow platform, tooling and integrations that optimize the platform and deliver value;
• Working in and managing ambiguity including dealing effectively with issues that do not always have a process, system or solution in place;
• Working globally in a high tech environment, including global delivery; and,
• Displaying abilities as a technical leader, taking initiative and setting priorities independently.
If you are interested please share us your resume/CV in English
EEO
Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.