Website AgreeYa Solutions
Position Title :: ServiceNow Analyst / BSA IT Asset Management (SAM Pro / HAM Pro)
Locations :: Phoenix AZ
Job Description:
Role Summary
Business Systems Analyst supporting IT Asset Management processes across software and hardware lifecycle, focusing on requirements, data analysis, and compliance reporting.
Key Responsibilities
• Gather and document requirements for:
• Software Asset Management (SAM Pro)
• Hardware Asset Management (HAM Pro)
• Map asset lifecycle processes:
• Request Procure Deploy Maintain Retire
• Support software compliance initiatives:
• License tracking
• Reconciliation
• Audit readiness
• Document integrations with tools like SCCM, Intune, Jamf, etc.
• Analyze asset and CMDB data for accuracy and completeness
• Work with procurement, finance, and security teams for requirement alignment
• Define reporting needs:
• License compliance
• Inventory accuracy
• Cost optimization
• Support UAT and validation of asset workflows
• Create documentation:
• Process flows
• Data models
• SOPs
Required Skills
• 5 8 years BA experience in IT / Infrastructure domain
• 3+ years ServiceNow ITAM (SAM/HAM)
• Strong understanding of asset lifecycle & CMDB
• Experience with data analysis (Excel/SQL preferred)
• Exposure to audit/compliance environments
To apply for this job please visit www.dice.com.