Primary ServiceNow Consultant

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TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Position: ServiceNow Consultant

Location: Remote (U.S.-based) | Must be available 8:00 AM 5:00 PM PST

Duration: Long Term

Job Description:

Place of Performance:

Remote/virtual support acceptable; Staff must provide availability during SPS business hours, 8:00 a.m. – 5:00 p.m. PT, and participate in at least 6 hours/week of live working sessions.

Position Summary :The Primary ServiceNow Consultant serves as the principal point of contact between Client and End Client. This individual leads governance cadence, manages the intake and backlog prioritization process, facilitates biweekly and monthly stakeholder sessions, and ensures that all ServiceNow work is aligned to SPS priorities, public-sector accountability standards, and the agreed annual level of effort. This is a long-term partnership role – not a project-only engagement – and requires consistent, reliable availability throughout the contract term.

Key Responsibilities Duties & Deliverables:

Serve as primary day-to-day liaison between Client and SPS stakeholders

Lead structured intake triage within two business days of each request submission

Facilitate biweekly backlog review sessions with SPS Department of Technology Services

Produce monthly platform health reports covering SLA trends, backlog status, and CMDB metrics

Facilitate quarterly governance reviews to assess customization safety and upgrade readiness

Coordinate impact analysis and risk evaluation for proposed enhancements

Maintain alignment with SPS change advisory and release management processes

Track and report on KPIs defined collaboratively with SPS leadership

Support roadmap planning and annual priority-setting discussions

Document all governance decisions and maintain engagement artifacts

Participate in live working sessions – minimum 6 hours per week – during SPS business hours (8 AM 5 PM PT)

Coordinate across Developer/Administrator and Advisory Architect team members to ensure cohesive delivery

Required Qualifications:

Minimum 5 years of ServiceNow platform experience in a consulting or governance role

ITIL v3 or v4 Foundation certification (required)

ServiceNow Certified System Administrator (CSA) – required

Demonstrated experience supporting ITSM process maturity, service catalog governance, and backlog management

Prior experience supporting public-sector, SLED, or K-12 education clients

Strong facilitation and stakeholder communication skills across technical and non-technical audiences

Familiarity with ServiceNow SDLC practices including change management, release coordination, and documentation

Ability to work consistently within SPS business hours (8 AM 5 PM PT)

U.S.-based

Preferred Qualifications:

ServiceNow Certified Implementation Specialist (CIS) – ITSM or equivalent

Experience with CMDB governance, CSDM alignment, or Performance Analytics reporting

Prior engagement with K-12 school districts or state/local government agencies

Familiarity with SPM Pro, SAM Pro, or FSM modules

Experience working under defined annual hours/managed capacity models

Required/Preferred Certifications

ITIL v3 or v4 Foundation – Required

ServiceNow CSA – Required

ServiceNow CIS-ITSM – Preferred

ServiceNow CIS-Discovery/CMDB – Preferred

Best Regards,

Ashok Kumar

Sr. Talent Acquisition Specialist

Email:

Web: ;br /> 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151