TechRisk – ServiceNow – GRC/IRM

We are seeking an experienced ServiceNow GRC / IRM Developer with strong hands-on experience in configuring and customizing ServiceNow GRC/IRM modules. The ideal candidate will have 3+ years of ServiceNow platform development experience, including at least 2 years focused specifically on implementing governance, risk, and compliance use cases through configuration, scripting, workspace development, and integrations. This role will be responsible for designing, configuring, and developing ServiceNow GRC/IRM capabilities, including policy/control workflows, risk and issue management, and compliance evidence collection, to support end-to-end governance and audit readiness.

Work you will do

As a Consultant/Senior Consultant, you would be expected to perform the following activities:

· Well versed with the application deployment and configuration baselines, and understanding of how the application environment operates in a secure environment and how exceptions are handled during operations.

· Facilitate use of technology-based tools or methodologies to continuously improve the monitoring, management, and reliability of the service.

· Define the architecture and design elements for the implementation of ServiceNow GRC solution (including design data/object models, technical workflow diagrams, access control models, etc.).

· Understand the business requirement and define & document epics, user stories, create UI mock-ups and having a roll-up the sleeves approach to make things happen.

· Facilitate service now training and support team on complex system configuration

· You will collaborate with our clients to resolve their business problems by translating functional requirements into technical solutions.

· You will be responsible for end-to-end application design, workflow configurations, and customizations.

· Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints, and technological realities.

Key Responsibilities (GRC/IRM)

• Configure and customize ServiceNow GRC/IRM modules including Policy & Compliance, Risk Management, Audit Management, BCM, TPRM, and CCM
• Develop and customize IRM Workspaces, Portals, forms, dashboards, and reports
• Build and maintain client-side and server-side scripts including Business Rules, UI Policies, and Script Includes
• Integrate ServiceNow with external systems using REST and SOAP APIs
• Perform system administration activities including configuration changes, user support, and upgrades
• Work closely with stakeholders to understand business, risk, and compliance requirements
• Support governance: audit-ready evidence, change/release management, documentation/runbooks, and role-based access controls.

Optional Responsibilities (Other Use Cases)

Support SecOps modules such as Security Incident Response (SIR) and Vulnerability Response (VR)

Required Qualifications

· 3-8 years of ServiceNow development experience

· Hands-on experience with ServiceNow GRC/IRM modules

· Strong scripting experience using JavaScript and ServiceNow APIs

· Experience in workspace and portal development

· Exposure to API-based integrations

· Understanding of risk, compliance, audit, and regulatory concepts

Preferred / Nice To Have

• ServiceNow CSA (Mandatory), CAD and GRC/IRM-related CIS-certifications.
• Scripting (ServiceNow JavaScript), performance tuning, and large-scale data ingestion.

Core Skills

ServiceNow GRC/IRM, CMDB, Flow Designer/Integration Hub, integrations, reporting/dashboards, stakeholder coordination, good communication and presentation.

Education

• Bachelor’s/ Master’s degree in information technology or related field