Senior Microservices Architect – ServiceNow Platform

Location: Onsite

Type: Full-Time / Contract

Experience: 12+ Years IT | 5+ Years ServiceNow | 5+ Years Microservices / Cloud Architecture

Job Summary

We are seeking a highly experienced Microservices Architect with strong ServiceNow expertise to lead enterprise-scale digital transformation initiatives. This role will architect scalable microservices ecosystems integrated with the ServiceNow platform to modernize workflows, automate operations, and deliver next-generation business services.

The ideal candidate combines deep architecture leadership, ServiceNow platform knowledge, Java/Spring Boot or Node.js microservices experience, API strategy, cloud-native engineering, and stakeholder leadership.

Key Responsibilities
ServiceNow Architecture
• Architect and govern enterprise ServiceNow solutions across ITSM, ITOM, CSM, HRSD, SPM, SecOps, CMDB.
• Design upgrade-safe, scalable, secure ServiceNow implementations.
• Lead custom application architecture using App Engine, Flow Designer, IntegrationHub.
• Define platform governance, development standards, release strategy, and roadmap.
Microservices Architecture
• Design distributed microservices-based solutions integrated with ServiceNow workflows.
• Define service boundaries, domain-driven design, event-driven architecture, and API-first standards.
• Build reusable business services for claims, HR, customer service, asset lifecycle, approvals, case management.
• Lead migration from monolithic systems to microservices ecosystems.
Integration Leadership
• Architect integrations between ServiceNow and enterprise platforms such as SAP, Salesforce, Workday, Jira, Oracle, Azure AD, AWS systems.
• Design REST / SOAP / GraphQL APIs.
• Implement asynchronous integrations using Kafka, RabbitMQ, Event Grid, SNS/SQS.
Cloud / DevOps
• Lead Kubernetes / Docker deployment models.
• Define CI/CD pipelines for platform + microservices releases.
• Establish observability, resilience, SRE, logging, tracing, security controls.
Leadership
• Lead engineering teams, developers, platform admins, and offshore teams.
• Conduct architecture reviews and executive solution presentations.
• Estimate effort, roadmap planning, risk mitigation, modernization strategy.
Required SkillsServiceNow
• Strong ServiceNow architecture experience
• UI Builder / Service Portal
• IntegrationHub
• Flow Designer
• CMDB / Discovery
• ACL / Security
• Scoped Apps
• ATF / Upgrade planning
Microservices
• Java / Spring Boot OR Node.js / NestJS
• REST APIs / GraphQL
• Event-driven architecture
• Kafka / MQ patterns
• API Gateway
• Distributed systems design
Cloud / Infra
• AWS / Azure / GCP
• Kubernetes / Docker
• Terraform / IaC
• Jenkins / GitHub Actions / GitLab CI
Database
• PostgreSQL / MySQL
• MongoDB / DynamoDB
• Redis / Caching

Preferred Qualifications
• ServiceNow CSA / CAD / CTA Certifications
• TOGAF / Cloud Architect certifications
• Experience in Fortune 500 environments
• Experience with AI / GenAI / Virtual Agent / Now Assist
• Prior consulting background