Only USC/GC :: ServiceNow Process Owner

Hi ,

Hope you are doing great!

We have the below urgent position with my client. Please reply if you are interested.

Job Role : ServiceNow Process Owner

Project Location : Lebanon, Indiana

Long Term Contract

Domain (Industry) : Life Sciences & Pharma

Job Description:

• Serve as the dedicated owner for ServiceNow module design, configuration, and governance across the Automation Department.

• Architect the CMDB structure for automation systems, define CI relationship models, and establish data quality standards.

• Design and configure Incident, Problem, Knowledge, and Change Management workflows.

• Establish integration architecture between ServiceNow and DeltaV, PI Historian, Rockwell, CyberArk/AD, and reporting platforms.

• Deploy automated access request forms and role-based permission workflows.

• Build analytics dashboards, KPI tracking, and SLA compliance reporting.

• Support GMP compliance, audit readiness, and 21 CFR Part 11 requirements within the ServiceNow platform.

• Collaborate with the CSV Engineer to ensure ServiceNow configurations are validated appropriately.

• Develop and deliver user training and change management communications.

• Support CMDB Data Steward activities including CI accuracy management, discovery reconciliation, and data quality scoring.

• Provide support defining the CSV/Validation scope for the ServiceNow platform.

Mandatory Skills:

• Demonstrated experience as a ServiceNow Process Owner, Administrator, or Architect in a regulated (GxP/GMP) environment.

• Deep knowledge of ITIL best practices across Incident, Problem, Change, Knowledge, and CMDB modules.

• Experience designing CMDB architecture and CI relationship models for industrial/manufacturing automation systems.

• Proficiency in ServiceNow configuration, workflow design, and integration architecture.

• Experience with 21 CFR Part 11 compliance, electronic records, and audit trail requirements

Desired skills:

• Experience with automation/control systems such as DeltaV, PI Historian, Rockwell (FactoryTalk), or similar platforms.

• Experience integrating ServiceNow with CyberArk, Active Directory, or Power BI.

Thanks, and Regards

Saurabh Kumar | Team Lead

saurabh.yadav@ampstek.com | www.ampstek.com

https://www.linkedin.com/in/saurabh-kumar-yadav-518927a8/

Call to : +1 609-360-2671