ServiceNow CMDB Specialist

ServiceNow CMDB SpecialistLocation: RemoteAbility to obtain a Public Trust ClearancePosition OverviewWe are seeking an experienced ServiceNow CMDB Specialist to support a critical, time‑bound initiative focused on improving the accuracy, reliability, and governance of configuration data across the ServiceNow platform. This role is responsible for hands‑on CMDB management, ServiceNow Discovery, and alignment with the Common Services Data Model (CSDM).The ideal candidate brings deep functional knowledge of ServiceNow CMDB and Discovery, strong infrastructure fundamentals, and the ability to collaborate effectively with infrastructure, operations, and platform stakeholders. This role plays a key part in ensuring high‑quality configuration data is available to support IT operations, reporting, and decision‑making.Key ResponsibilitiesCMDB Management & GovernanceImplement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity.Develop and enforce CMDB policies, standards, business rules, and procedures.Perform regular audits, reconciliation, and health checks to ensure compliance with organizational standards.Configure and maintain the CMDB Health Dashboard.ServiceNow DiscoveryConfigure discovery schedules, probes, and sensors.Manage MID servers and credentials securely.Evaluate and reconcile data sources to ensure optimal discovery coverage.Understand and develop discovery patterns as needed.CMDB & CSDM AlignmentManage CI classes and relationships within the CMDB.Ensure alignment between CMDB structure and the Common Services Data Model (CSDM).Recommend and implement automated processes to retire stale CIs and relationships.Infrastructure & Technical EnablementApply network fundamentals (IP addressing, protocols, ports, firewalls) to support discovery and CMDB accuracy.Support Windows and Linux environments, including DNS, DHCP, and Active Directory integrations.Manage service accounts and ensure secure system access.Automation, Reporting & CollaborationUse basic scripting (PowerShell, JavaScript, or Python) to automate CMDB and discovery processes.Develop dashboards and reports to provide insights into CMDB data quality and coverage.Partner with IT teams, business units, and vendors to support CMDB adoption and best practices.Provide training and guidance to stakeholders on CMDB processes.