ServiceNow Technical Architect- Visa Independent

• Strong hands-on experience with:

• ServiceNow SPM (Demand, Project, Portfolio, Investment Management)

• ServiceNow Platform Configuration, Workflows, Flow Designer

• ACLs, roles, approvals, and security model

• Reporting, dashboards, and Performance Analytics (preferred)

• Experience integrating ServiceNow with finance, time, HR, and DevOps systems

• Strong understanding of configuration vs customization best practices

Functional & Domain Knowledge

• IT Demand Management and Portfolio Governance

• IT Financial Management, project accounting, CAPEX/OPEX concepts

• Release Management and Change Governance

• Stage-gated delivery models and enterprise PMO processes

Experience

• 10+ years of ServiceNow platform experience

• 3+ years implementing ServiceNow SPM / ITBM modules

• Experience working in complex enterprise environments with governance boards

• Experience supporting post go-live operations and audits

Certifications (Preferred)

• ServiceNow Certified System Administrator (CSA)

• ServiceNow Certified Implementation Specialist – SPM / ITBM

ITIL certification (preferred