Website CoreTek Labs
Hiring: HR IT Analyst / HRSD Specialist (ServiceNow)
Austin, TX (Onsite – 3 days/week)
Visa: H1B and H4 with PP number Mandatory
We’re looking for a skilled HR IT Analyst / HRSD Specialist to support and enhance ServiceNow HR Service Delivery (HRSD) operations, partner with HR stakeholders, and drive continuous improvements in employee experience.
Key Responsibilities
Act as HRSD SME – translate HR process needs into ServiceNow configurations
Manage HR case lifecycle (intake → SLA → escalation → closure)
Triage & resolve HRSD issues; drive root-cause analysis
Maintain HR Knowledge Base, portals, catalogs, and workflows
Collaborate with ServiceNow team on requirements, design, testing, and releases
Configure HR services, lifecycle events, COEs, workflows, and security/access controls
Build dashboards & reports (SLA, KPIs, turnaround time)
Support UAT, backlog grooming, user stories, and release management
Enable stakeholders via training, workshops, and documentation
️ Must-Have Skills
3–7 years in HR systems; 2+ years in ServiceNow HRSD
Expertise in case management, COEs, lifecycle events, HR services, security
Strong experience with flows/workflows, catalog items, forms (UI policies, client scripts)
Knowledge of HR data privacy, compliance (PII/PHI), and access controls
Hands-on in UAT, user stories, backlog & release management
Excellent stakeholder communication (HR, IT, InfoSec)
⭐ Nice to Have
Integrations with Workday / SAP SuccessFactors / Oracle HCM (APIs, MID Server, IntegrationHub)
Experience with Virtual Agent, Employee Center (EC/EC Pro), Knowledge Management, DocGen
ServiceNow certifications (CSA, CAD, HRSD), ITIL Foundation
Exposure to analytics, SLAs, dashboards, and operational metrics
Knowledge of employee lifecycle events (onboarding, transfers, offboarding)
To apply for this job please visit www.linkedin.com.