ServiceNow ITOM Architect

Role: ServiceNow ITOM Architect

Location: Detroit, MI or Charlotte, NC (Hybrid role – 3 days/week)

Duration: Long Term

Job Description:

Mandatory Skills: ServiceNow ITOM-Cloud Insights, ServiceNow ITOM-Discovery, ServiceNow ITOM-Governance, ServiceNow ITOM-ServiceMapping

Key Responsibilities:
• ITOM Strategy Architecture Define and own the endtoend ITOM architecture Discovery Service Mapping Event Management aligning with business needs and Common Service Data Model CSDM
• CMDB Governance Lead CMDB architecture including Identification and Reconciliation Engine IRE rules data models and relationship frameworks to ensure data quality
• Implementation Leadership Drive handson design of MID Servers Discovery patterns probes sensors and credentials
• Integration Management Design complex integrations using Integration Hub RESTSOAP APIs and external tools
• Technical Governance Enforce development standards best practices and out of the box OOTB approach to minimize customizations
• Presales Consulting Support sales activities with scoping effort estimation and solution design