Business Systems Analyst – ServiceNow

W2 Only

Job Title: ServiceNow Technical Analyst

Location: Hybrid – San Rafael, CA (Onsite Tuesdays & Thursdays)

Type: 10 Month Contract

Overview:

We are seeking an experienced ServiceNow Technical Analyst to support strategic platform initiatives. This role requires a strong balance of technical ServiceNow expertise and business analysis skills. The ideal candidate will collaborate with cross-functional teams to gather business requirements, translate them into technical solutions, and support the ongoing optimization of the ServiceNow platform.

Key Responsibilities
• Partner with business stakeholders to gather, analyze, and document functional requirements.
• Translate business needs into ServiceNow configurations, workflows, and platform enhancements.
• Support the design and implementation of ServiceNow modules, including ITSM, ITOM, and service request management.
• Develop and maintain documentation such as process flows, user stories, and technical specifications.
• Assist with testing, validation, and deployment of ServiceNow solutions.
• Provide ongoing platform support, troubleshooting, and optimization.
• Collaborate with the ServiceNow platform team and IT stakeholders to ensure solutions align with business and technical objectives.

Qualifications
• 5+ years of experience as a ServiceNow Technical Analyst, Administrator, or similar role.
• Strong understanding of ServiceNow architecture, modules, and platform capabilities.
• Experience gathering business requirements and translating them into technical specifications.
• Excellent communication and stakeholder engagement skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred
• ServiceNow certifications (CSA, CIS-ITSM).
• Experience supporting enterprise environments or strategic platform initiatives.
• Familiarity with Agile methodologies and tools.