ServiceNow ITAM Business/Process Analyst

Role: ServiceNow ITAM Business/Process Analyst

Location: Philadelphia, PA (Onsite)

Skills:

Service Now ITAM Business Analyst –

MUST HAVE SKILLS Job Description Seeking an experienced ServiceNow Business Analyst with understanding of ServiceNow Configuration Management, Discovery, Hardware Asset Management and Software Asset Management areas to capture business requirements.

Job Duties

This position is responsible for capturing business requirements for Configuration Management, Discovery, and IT Asset Management.

• Liaison between the business and the platform team

• Captures business and user requirements (as stories for agile shops)

• Ensures requirements are understood, developed, tested, and delivered to specification

• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements

• Represents project stakeholders throughout planning, development, and release processes

• Works with the platform team to develop release estimates

• Supports the testing effort

• Works with stakeholders to drive adoption

Required Skills

• Bachelor’s degree or equivalent (4-years) in Computer Science, Engineering, or related field.

• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4

• Experience in Agile SCRUM methodology

• 4+ years of practical experience and shown success with the requirements gathering for Service Now ITAM modules, primarily Hardware Asset Management

• Comprehensive understanding and background in Service Now Discovery, including Cloud Discovery and how it should populate the CMDB

• Service mapping, MID server configuration, data mapping

• Integration overview between Service Now and external tools/systems or experience with Integration Hub a plus

• Strong experience with Service Now out of box functionalities

• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST

• Teamwork and collaboration

• Resourceful, takes the initiative to accomplish goals and objectives

• Excellent oral and written communications

• Organized and analytical, adept at working in a team environment and able to handle multiple priorities

• Adaptability / ability to manage change

• Problem solving / analytical thinking with a results-oriented focus

• Strong understanding of ServiceNow modules

• Ability to articulate ServiceNow features as it relates to the customers’ business