ServiceNow MCO Support

Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients’ long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.

· Job Title: ServiceNow MCO Support

· Location: Bangalore

· Experience: 7+ yrs

· Job Type : Contract to hire.

· Notice Period:- Immediate joiners.

Mandatory Skills:

Responsible for support, maintenance, and minor enhancements of ServiceNow MCO applications, including CSM, Order Management, Claims Management, and ServiceNow-side integrations, ensuring application stability and business continuity.

Key Responsibilities
• Provide L2 application support for ServiceNow MCO applications
• Handle incidents, problems, and break-fix issues, including root cause analysis
• Support and administer MCO applications, including access, permissions, and data issues
• Troubleshoot and support ServiceNow-side integrations and related errors
• Deliver minor enhancements and configuration changes across MCO applications
• Support integration enhancements from the ServiceNow platform
• Perform and support regression testing and UAT activities
• Participate in planning, design, and review calls with Business, PMs, and Architects
• Provide UAT and post-deployment support

Required Skills & Experience
• 7+ years of ServiceNow experience with 5+ years in application support and enhancement roles
• Strong hands-on experience with ServiceNow MCO applications (CSM, Order, Claims)
• Experience in ServiceNow integrations (REST APIs, MID Server, error handling)
• Solid background in application support, break-fix, and minor enhancements
• Experience in enterprise AMS/MCO support models
• ServiceNow CSA certification (mandatory or expected)