Senior ServiceNow Developer

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: About the Role: We are seeking a highly skilled Senior ServiceNow Developer to design, develop, and maintain ServiceNow solutions with a focus on IT Service Management (ITSM) and Human Resources Service Delivery (HRSD) modules. You will play a key role in building scalable workflows, integrations, and automation that enhance user experience and operational efficiency. Key Responsibilities Configure and customize ServiceNow ITSM and HRSD modules. Develop workflows, business rules, UI policies, and client scripts. Implement and maintain integrations between ServiceNow and other enterprise systems using REST/SOAP APIs and IntegrationHub. Maintain platform reliability, security, and performance. Collaborate with stakeholders and vendors for solution delivery. Provide technical expertise for projects and mentor junior team members. Qualifications Bachelor’s degree in Computer Science or related field. 5+ years of ServiceNow development experience. Strong expertise in ITSM and HRSD modules. Proficiency in ServiceNow scripting (JavaScript, Glide API). ServiceNow certifications: CSA required, CAD and ITSM/HRSD preferred. Excellent problem-solving and communication skills. Compensation: The target hiring range for this position is $81,170.48 to $101,463.10 with a maximum of $121,755.72. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you. Our employees are motivated by the fulfillment and meaning they experience as they serve people in need across Canada and Bermuda. Whether at the front-lines or in a support role, as part of our team you’ll work alongside a diverse and skilled group of purpose-driven professionals, empowered to provide exceptional service. We deeply value the relationships we build in the workplace, as well as the opportunities given to us such as the potential to experience flexibility at work, receive health and dental benefits, paid vacation and sick time, RRSP’s, as well as to expand our skills and advance our careers as together we build a culture of continuous learning and growth. If you’re looking for a career that allows you to find meaning, make an impact, and one that challenges you to grow and become the best version of yourself, join our dynamic team. There is a place for everyone to belong at The Salvation Army.