Website ReefPoint Group
Description
Core Values of ReefPoint Group:
• Integrity in all things- Conduct yourself in an honest, ethical, and reliable manner when interacting with people and performing job duties.
• Service before self- Treat people with respect, place the interest of the team above your own, create a culture of trust, and be empathetic in your approach.
• Curiosity always- Listen to understand, understand the power of asking questions, be open to new ideas, and seek to always learn.
• Boldness throughout- Trust in your ability, be creative in thought, demonstrate a willingness to be flexible, take ownership, and be a leader people are proud to follow.
Behavioral Competencies
• Builds Networks- Builds strong formal and informal networks, maintains relationships across a variety of functions and locations, draws upon relationships to exchange ideas, resources and know-how, connects with the right people to accomplish goals.
• Develops Talent- Places a high priority on developing others, aligns employee career development goals with organizational goals, views talent development as imperative to the organization, uses resources and system to develop others, invests time to develop other people.
• Directs Work- Provides clear direction, delegates and distributes assignments appropriately and in a way that promotes ownership, matches tasks with individual strengths, monitors progress by maintaining open communication and proper guidance, assists as need to help overcome obstacles.
• Ensures Accountability- Follows through on commitments and makes sure others do the same, acts with a clear sense of ownership, takes personal responsibility for decisions, actions, and failures, responsibility for monitoring work and measuring results.
• Financial Acumen- Understands the meaning and implications of key financial indicators, uses financial analysis to generate, evaluate, and act on strategic options and opportunities, integrates quantitative and qualitative information to draw accurate conclusions.
• Manages Conflict- Steps up to conflict and sees them as opportunities, works out tough conversations and settles disputes equitably, facilitates open communication and integrates diverse views, finding common ground or acceptable alternatives, settles differences in productive way, defuses high-tension situations effectively.
• Strategic Mindset- Understands the larger picture and can anticipate future trends to implement solutions accordingly, creates strategies that show clear connection between vision and action, develops strategies to meet employee needs and in anticipation of future needs.
• Tech Savvy- Anticipates the impact of emerging technologies and makes adjustments, scans the environment for new technical skills and knowledge that can benefit business or personal performance, rejects low-impact or fad technologies, rapidly learns and adopts new technology.
Core Responsibilities
• Design and develop scalable, efficient, and secure ITSM solutions that meet agency requirements.
• Create detailed documentation for ITSM solutions including, but not limited to, graphical solution representations, written solutions descriptions, and facilitate / support solutions delivery.
• Identify opportunities for innovation and continuous improvement in ITSM practices and technologies for solution integration.
• Identify areas of risk in ITSM solutions and provide risk mitigation recommendations for implementation.
• Lead technical teams in the implementation of ITSM solutions, ensuring alignment with best practices and business objectives
• Determine and facilitate relevant training for junior professionals and users across agency contracts.
• Provide mentorship for ITSM professionals
• Collaborate with leaders, managers, and other stakeholders to gather requirements and provide technical guidance.
• Build relationships with partners, vendors, agency stakeholders, and ESOM Business Operations teammates to enhance effective delivery of solutions and implementation of ITSM requirements.
• Develop and recommend IT standards, policies, and procedures to ensure consistency and compliance.
• Understand agency compliance and reporting requirements as a part of developing solutions within the VA IT environment.
• Ensure solutions are compliant with the requisite regulations and applicable industry standards.
• Remain abreast of market trends and new technologies for possible integration or enhancements into solutions.
Requirements
• Bachelor’s degree in computer science, business management, engineering, or related field required; additional experience can substitute for degree
• Minimum 8 years of IT experience as ServiceNow Solution development or similar ITSM/ITAM/HAM-SAM Solutions, with demonstrated success on large projects
• Strong understanding of ITSM processes, systems and best practices; with proven track record of ITSM implementation at scale.
• Strong interpersonal, analytical and problem-solving skills.
• Excellent written & verbal communication skills, with excellent stakeholder engagement.
• Ability to work with teams, but self-motivated to complete projects on your own.
• Ability to communicate information and ideas so others will understand, as well as the ability to respond clearly to questions.
• Aptitude to address sensitive situations and positively resolve them.
• Ability to obtain and maintain Public Trust Clearance
Work Authorization/Security Clearance: This position requires the employee to be a US Citizen and may require the ability to obtain a security clearance.