Senior ServiceNow Developer (Integrations & UI Builder)

Job Responsibilities
• Lead the design, configuration, and customization of the ServiceNow platform, focusing on integration, UI Builder, and Playbook functionalities to enhance user experience and operational efficiency.
• Develop and implement service request fulfilment workflows, leveraging CIS-CSM capabilities to streamline customer service processes and improve dispute management.
• Utilize advanced scripting tools and ServiceNow functionalities to automate complex tasks and optimize business processes.
• Architect and execute integrations with third-party systems, ensuring seamless data flow and process automation.
• Collaborate with business stakeholders to gather detailed specifications and deliver high-quality products/releases that align with business objectives. Create and maintain comprehensive technical specifications documentation.
• Manage data loading, manipulation, and maintenance between ServiceNow and other systems, ensuring data integrity and compliance with business requirements.
• Work closely with business liaisons to design and optimize dashboards, home pages, performance analytics data collectors, and reports that provide actionable insights for decision-making.
• Analyze user stories and internal procedures to enhance system capabilities, automate workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
• Conduct thorough system and integration testing with both sample and live data, ensuring high-quality deliverables and adherence to best practices.

Required Skills
• 5- 8 years of experience in ServiceNow development and administration, with a strong focus on integration, UI Builder, Playbook, and CIS-CSM.
• Proven expertise in dispute management processes and Financial Services Operations (FSO).
• Strong understanding of ServiceNow modules, functionalities, and best practices.
• Proficiency in scripting languages and tools relevant to ServiceNow development.
• Excellent analytical and problem-solving skills with a focus on delivering business value.
• Strong communication and interpersonal skills to effectively collaborate with stakeholders at all levels.