ServiceNow MCO Support

About Company: They balance innovation with an open, friendly culture and the backing of a long-established parent company, known for its ethical reputation. We guide customers from what’s now to what’s next by unlocking the value of their data and applications to solve their digital challenges, achieving outcomes that benefit both business and society.

Job Title: ServiceNow MCO Support

Location: PAN INDIA

Work Mode: Hybrid Mode

Experience: 7+years (6 years Relevant)

Job Type: Contract to hire (C2H)

Notice Period: – Immediate joiners.

Role Summary

Responsible for support, maintenance, and minor enhancements of ServiceNow MCO applications, including CSM, Order Management, Claims Management, and ServiceNow-side integrations, ensuring application stability and business continuity.

Key Responsibilities
• Provide L2 application support for ServiceNow MCO applications
• Handle incidents, problems, and break-fix issues, including root cause analysis
• Support and administer MCO applications, including access, permissions, and data issues
• Troubleshoot and support ServiceNow-side integrations and related errors
• Deliver minor enhancements and configuration changes across MCO applications
• Support integration enhancements from the ServiceNow platform
• Perform and support regression testing and UAT activities
• Participate in planning, design, and review calls with Business, PMs, and Architects
• Provide UAT and post-deployment support

Required Skills & Experience
• 7+ years of ServiceNow experience with 5+ years in application support and enhancement roles
• Strong hands-on experience with ServiceNow MCO applications (CSM, Order, Claims)
• Experience in ServiceNow integrations (REST APIs, MID Server, error handling)
• Solid background in application support, break-fix, and minor enhancements
• Experience in enterprise AMS/MCO support models
• ServiceNow CSA certification (mandatory or expected)